Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Courtney Baucom

Louisville,KY

Summary

Versatile Lead Leasing Agent with a strong background in managing leasing operations and maintaining customer relationships. Demonstrates success in negotiating lease terms, responding to maintenance requests, and conducting property tours. Skilled at applying market knowledge to achieve optimal occupancy rates. Previous roles have seen significant improvement in tenant satisfaction and retention rates.

Overview

3
3
years of professional experience

Work History

Lead Leasing Agent

ECI Management
Savannah, GA
04.2025 - 09.2025
  • Assisted in managing leasing office operations and tenant inquiries.
  • Conducted property tours for prospective tenants to showcase available units and amenities.
  • Processed rental applications and verified applicant information for compliance.
  • Collaborated with property management team to address tenant concerns promptly.
  • Utilized leasing software (CRM and Yardi) to track units, applications, and occupancy rates.
  • Developed promotional materials to enhance property visibility in the market.
  • Inspected vacant units to ensure they were ready for move-in.
  • Assisted in the development of marketing materials to promote properties.
  • Directed maintenance turns by assessing units and generating packets for office team to manage unit availability.

Sales Lead Keyholder

Kendra Scott
Savannah, GA
03.2024 - 04.2025
  • Lead team in daily operations and customer engagement.
  • Manage inventory levels and product displays for optimal presentation.
  • Train new staff on sales techniques and customer service excellence.
  • Assist customers with product selection and provide styling advice.
  • Process transactions accurately using point-of-sale systems.
  • Collaborate with management to implement promotional strategies.
  • Maintain knowledge of current trends and product offerings in retail fashion.
  • Resolved customer complaints in a timely manner to maintain positive relationships with clients.
  • Provided customer service to ensure satisfaction with purchases.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.

Student Resident Assistant

SCAD RESLIFE
Savannah, GA
09.2022 - 05.2024
  • Facilitated resident engagement through organized social events and activities.
  • Assisted residents with inquiries, resolving issues promptly and effectively.
  • Maintained accurate records of resident interactions and incident reports.
  • Collaborated with staff to ensure a safe and welcoming living environment.
  • Provided peer support, fostering community relationships among residents.
  • Enforced residence hall policies, promoting a respectful living atmosphere.
  • Used educational approach to address students about policies and behavior.
  • Participated in departmental, organizational and community meetings.
  • Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
  • Mediated conflicts among residents and immediately notified supervisors of escalated conflicts.

Education

Bachelor of Arts - Acting

Savannah College of Art And Design
Savannah, GA
06-2025

Skills

  • Customer service
  • Event planning
  • Team collaboration
  • Marketing strategies
  • Conflict resolution
  • Leasing software-CRM, Yardi, LRO, Leonardo
  • Fair housing regulations
  • Social media marketing
  • Goal-oriented mindset
  • Leasing terms and specifications
  • Clear communication
  • Market trends

Affiliations

  • Acting
  • Singing
  • Dancing
  • Art

Accomplishments

  • #6 Top leasing agent for most applications throughout all of ECI Management for the month of August 2025
  • #3 Top property for most move ins throughout all of ECI Management for month of August 2025

References

References available upon request.

Timeline

Lead Leasing Agent

ECI Management
04.2025 - 09.2025

Sales Lead Keyholder

Kendra Scott
03.2024 - 04.2025

Student Resident Assistant

SCAD RESLIFE
09.2022 - 05.2024

Bachelor of Arts - Acting

Savannah College of Art And Design

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