Courtney Butcher

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

• Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
• Improved driver retention rates through effective employee engagement initiatives like incentive programs or recognition awards ceremonies.
• Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
• Trained drivers to manage time effectively, improving overall mileage performance.
• Led cross-functional teams in the development and implementation of new fleet policies and procedures.

• Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.

• Fostered culture of responsibility and efficiency, significantly reducing incident rates.
• Elevated customer satisfaction by ensuring on-time deliveries through efficient route management.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and maintained knowledgeable and productive team of employees.
• Improved fuel management practices, leading to substantial savings on fuel expenditures.
• Coordinated with HR to develop driver reward program, boosting morale and reducing turnover.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Managed 400-600 drivers a night
• Built relationships with drivers and customers to ensure On Time Pickup and Delivery

Held many positions moving up in the company

Route Driver - started with FedEx Ground as a sub contractor delivering in town and rural routes, making time sensitive deliveries and pickups in 2002.

In Bound Dock Manager - Joined the FedEx Ground Corporation as an employee in 2005. Leading between 12-16 package

handlers loading the delivery trucks stops each morning - maintaining safety, accuracy, and efficiency to ensure drivers were

set up for success to make on time deliveries to their stops

Planner - Implemented and maintained the AWAD routing system in 2007. Working with Independent Contractors building maps and routes that would make them more efficient and with that also making the accuracy for the package handlers on where to load stops onto contractors trucks, but electronic scanning packages and telling them where each driver would like their stops placed.

Home Delivery Fleet Manager - Partnered with Independent Contractors to make their business and partnership with FedEx

Ground successful for both parties. Assisted with customer complaints, claims on packages, issues with routing, and maintain safety and customer service