Courtney Carter
East Grand Forks,MN
Summary
Dynamic Human Resources Specialist with a proven track record at Rural Psychiatry Associates, excelling in benefits administration and compliance. Skilled in complex problem-solving and training development, I streamlined recruitment processes and enhanced employee relations, fostering a positive workplace culture while ensuring accurate payroll administration for 200 staff members.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist
Rural Psychiatry Associates
Grand Forks, ND
02.2022 - Current
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
- Advocated for staff members, helping to identify and resolve conflicts.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed payroll data entry and processing for 200 employees to comply with predetermined company guidelines.
Global Sales Representative
Digi-Key
Thief River Falls, MN
08.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Owner
Courtney’s Home Daycare
Grand Forks, ND
08.2019 - 08.2021
- Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
- Improved daycare operations by implementing efficient scheduling and staff management practices.
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Organized field trips to enhance cultural awareness and provide diverse learning experiences outside the home setting.
- Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility.
- Adapted the learning environment to accommodate children with special needs or disabilities ensuring inclusivity for all participants.
- Established a consistent daily routine that balanced structured activities with free play time for optimal child development.
- Collaborated with other childcare professionals to share best practices and continuously improve service quality at the home daycare facility.
- Enhanced children''s development by implementing age-appropriate activities and educational programs.
- Implemented creative art projects to stimulate imagination and encourage self-expression in young children.
- Developed marketing strategies to attract new clients while retaining existing families through high-quality childcare services.
- Assisted children with developing good hygiene habits such as hand-washing, tooth-brushing, and toilet training when necessary.
- Promoted early literacy skills by integrating storytime and reading activities into the daily routine.
On-Site Supervisor
Westaff Staffing Agency
Thief River Falls, MN
09.2018 - 07.2019
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Improved employee morale through consistent leadership support, fostering a positive working environment conducive to productivity.
- Resolved issues among team members to keep employees on task.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Provided onsite training to help develop employee skills.
- Managed subcontractors effectively, monitoring performance and offering guidance as needed to ensure alignment with overall project goals.
Education
Goodridge High School
Goodridge, MNSkills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Recruiting
- Payroll administration
- Benefits administration
- Confidential document control
- Complex Problem-solving
Timeline
Human Resources Specialist
Rural Psychiatry Associates
02.2022 - Current
Global Sales Representative
Digi-Key
08.2021 - 02.2022
Owner
Courtney’s Home Daycare
08.2019 - 08.2021
On-Site Supervisor
Westaff Staffing Agency
09.2018 - 07.2019
Goodridge High School