Courtney Futch
Fun Zone
Guyton,GA
10
years of professional experience
Dynamic and dedicated crew member with proven expertise in customer service and teamwork at Wendy's Restaurant. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Skilled in cash handling and food preparation, consistently contributing to a positive dining experience and operational efficiency.
Work History
Crew Member
5 Months- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Fostered positive team environment by assisting coworkers during rush periods.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Increased customer satisfaction with prompt and accurate order taking.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
Crew Member
11 Months- Operated machinery for poultry processing, ensuring compliance with safety standards.
- Assisted in maintaining cleanliness and organization of work area, promoting efficiency.
- Collaborated with team members to meet production targets consistently.
- Monitored product quality throughout processing stages, reporting discrepancies promptly.
Crew Member
2 Months- Trained new crew members on operational procedures and safety protocols.
- Contributed to inventory management by tracking supplies and materials used during shifts.
- Implemented best practices for waste reduction, enhancing overall productivity.
- Participated in safety drills and training sessions to uphold workplace safety standards.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Concessions Worker
8 Months- Prepared and served food items in compliance with health and safety regulations.
- Operated cash register, processed transactions accurately, and provided excellent customer service.
- Maintained cleanliness of concession area to enhance customer experience and ensure safety compliance.
- Assisted in inventory management, restocking supplies to meet demand during peak hours.
- Collaborated with team members to efficiently handle high-volume service periods during events.
- Trained new staff on operational procedures and customer service standards for seamless integration.
- Resolved customer inquiries and complaints swiftly, ensuring satisfaction and repeat business.
- Implemented process improvements that streamlined operations and reduced wait times for customers.
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
Education
GED - GED
Skills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Clear communication
Cash handling
Attention to detail
Customer engagement
Taking orders
Cleaning and sanitizing
Self-discipline
Interactive communication skills
Integrity and honesty
Safety awareness
Initiative and Self-motivation
Basic math
Verbal and written communication
Leadership qualities
Drive-thru operations
Food preparation
Learning agility
Store opening and closing
Safety
Resilience and persistence
Hospitality service expertise
Valid Driver's license
Visual communication
Inventory restocking
Menu memorization
Telephone etiquette
Food running
Health code compliance
Beverage preparation
Diversity awareness
Ordering procedures
Salesmanship
Influencing skills
Point-of-sale transactions
Sales expertise
Safe vehicle operation
Willingness to learn
Table setting
Dependable and cooperative
Timeline
Concessions Worker
Fun Zone
12.2025 - CurrentRead More
Crew Member
Wendys Restaurant
08.2025 - 01.2026Read More
Crew Member
Claxton Poultry
11.2017 - 10.2018Read More
Crew Member
Shanes Rib Shack
09.2016 - 11.2016Read More
Savannah Technical College
GED from GED
Read More