Courtney Green
Woodstock,GA
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Talbots
03.2013 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Customer Service Manager
Dream Home Interiors
07.2021 - 11.2023
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
High School Diploma -
Sprayberry High School
Kennesaw05.2004
Skills
- Customer Relations
- Loss Prevention
- Store Organization
- Business Development
- Employee Training
- Strategic Planning
- Emotional Intelligence and relationship building
Timeline
Customer Service Manager
Dream Home Interiors
07.2021 - 11.2023
Assistant Store Manager
Talbots
03.2013 - Current
High School Diploma -
Sprayberry High School
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