Courtney Harris
Customer Service
Summary
Hardworking focused on maximizing team productivity and customer satisfaction. experience in the field. proficient in selling tickets, answering questions and monitoring facilities. Versed in security standards, cleaning procedures and restocking strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Budget Car Rental
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed rentals.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Cashier
JOANN Fabrics and Crafts
07.2024 - 02.2025
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Total Wine & More
06.2022 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
WESTERN AUTO AND MARINE
Juneau, AK
01.2007 - 01.2008
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Assistant Teacher
TLINGIT HAIDA CENTRIAL COUNCIL
Juneau, AK
01.2004 - 05.2007
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
Education
Associate of Science - ASSOCIATE oF SCIENCE MANAGEMENT
Colorado Technical University
Colorado Springs, CO2023
GED -
ALASKA ADULT EDUCATION CENTER
ALASKA05.2001
Skills
- Reading Comprehension
- Patron Directions
- Problem Sensitivity
- Directing Callers
- Guest Needs Assessment
- Maintaining Clean Work Areas
- Active Listening and Communication
- Answering Customer Questions
- Local Attraction Information
- Customer Transactions
- Beverage Service
- Cash Drawer Management
Certification
- WASHINGTON, ONLINE -MAST PERMIT CLASS 12 AND CLASS 13 PERMIT TRAINING COARSE 05/12/2022
Additional Information
FOOD HANDLER COURSE- ONLINE FOOD HANDLER SOLUTIONS -ANSI ACCREDITED
CERTIFICATE # F123196
ISSUE DATE MAY 13TH, 2022
EXPERATION DATE MAY 13TH 2025
Timeline
Cashier
JOANN Fabrics and Crafts
07.2024 - 02.2025
Cashier
Total Wine & More
06.2022 - 12.2023
Cashier
WESTERN AUTO AND MARINE
01.2007 - 01.2008
Assistant Teacher
TLINGIT HAIDA CENTRIAL COUNCIL
01.2004 - 05.2007
Associate of Science - ASSOCIATE oF SCIENCE MANAGEMENT
Colorado Technical University
GED -
ALASKA ADULT EDUCATION CENTER
Front Desk Receptionist
Budget Car Rental
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