Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Courtney Kelly

Newalla

Summary

Results-driven Sales Manager bringing 10+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.

Overview

7
7
years of professional experience

Work History

Store Manger

Victoria's Secret
08.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Customer Experience Manager

Victoria's Secret
03.2022 - 09.2024
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.

Assistant Store Manager of Brands

Victoria Secret
01.2020 - 02.2021
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Assistant Store Manager of Brands

Victoria's Secret
01.2018 - 01.2020
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

Associate of Science - History And Political Science

Northern Arizona University
Flagstaff, AZ
07.2021

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Team leadership and coaching
  • Recruitment and hiring
  • POS Systems
  • Team Building and Leadership

Accomplishments

  • Created highly effective new selling techniques that significantly impacted efficiency and improved operations.

Timeline

Store Manger

Victoria's Secret
08.2024 - Current

Customer Experience Manager

Victoria's Secret
03.2022 - 09.2024

Assistant Store Manager of Brands

Victoria Secret
01.2020 - 02.2021

Assistant Store Manager of Brands

Victoria's Secret
01.2018 - 01.2020

Associate of Science - History And Political Science

Northern Arizona University

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Courtney Kelly