Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Kesley

Sweetwater,TN

Summary

Adept Shift Manager with a proven track record at McDonald's, excelling in staff training and onboarding alongside superior verbal and written communication. Mastered equipment troubleshooting, significantly enhancing store safety and efficiency. Expert in elevating customer service standards and streamlining compliance procedures, demonstrating a remarkable blend of hard and soft skills. Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

1
1
year of professional experience

Work History

Shift Manager

McDonald's
Cleveland, TN
04.2018 - 08.2019
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Cleveland High School
Cleveland Tn
05-2008

Skills

  • Schedule oversight
  • Staff training and onboarding
  • Equipment troubleshooting
  • Employee training
  • Handling customer complaints
  • Compliance
  • Verbal and written communication

Timeline

Shift Manager

McDonald's
04.2018 - 08.2019

High School Diploma -

Cleveland High School
Courtney Kesley