Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Courtney Lewellen

Eau Claire,WI

Summary

Experienced General Manager with a track record of driving operational excellence and strategic growth with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Caribou Coffee
10.2023 - Current
  • Initially hired as Unassigned General Manager, assigned to an individual location in September 2024.
  • Experience with multi-unit management, P&L statements, scheduling, inventory and ordering, hiring/succession planning.
  • Extensive customer service, training, upselling, and leadership.
  • Maintaining a high customer satisfaction score, while increasing profits, and exceeding company goals.
  • Multiple year participant in the Polar Plunge as part of the Caribou Cold Press Plungers team.

Weddings and Events Department Manager

Cragun’s Resort
Brainerd, MN
03.2021 - 08.2022
  • Sales- site tours, upselling, knowledge of resort offerings and policies.
  • Create contracts, event layouts, and banquet event orders, based on client needs and final planning meetings.
  • Day-of coordination, including set up, guest management, event management, etc.
  • Closely working with the F&B department to create menus, coordinate BEO schedules for multiple events on the same day.
  • Multi-unit management of events from the event spaces within the main lodge, and golf course.

Special Event Coordinator

Front Range Event Rental
Fort Collins, CO
11.2017 - 03.2021
  • Create quotes/reservations for rental items.
  • Create recommendations on tent sizing, lighting, and various decor items based on client's available space and specific event needs.
  • Taking payments, issues invoices and receipts.
  • Communication with clients regarding delivery schedules, pick up, and return reminders.
  • Knowledge of inventory, and ability to use Alert system for creating orders, and checking inventory availability.
  • Use of Party CAD for creating tent/general event layout.
  • Extensive customer service and interaction to ensure high customer satisfaction.

Owner/Event Planner/Make-up Artist

Peak Party Planning LLC
Fort Collins, CO
10.2019 - 10.2020
  • Consultation, coordination, and complete event planning.
  • Providing services for clients in need of event assistance for multiple event types in the northern Colorado/front range area.
  • Relocated business and continued offering services throughout Minnesota and Wisconsin.
  • Addition of decorating, officiating, and custom gifts.
  • Became certified Make-up artist.
  • Coordinating with clients, and a variety of vendors, to provide top quality event services.

Delivery Driver/ Trainer

Toppers Pizza
Eau Claire, WI
08.2015 - 11.2017
  • Providing efficient and friendly customer service, with extensive knowledge of company policies and procedures.
  • Assisted with new franchise opening in Colorado and Wyoming, providing training to drivers and management to ensure brand continuity and expertise from all team members.
  • Multiple year participant in the Polar Plunge.

Education

Bachelor of Arts - Political Science, History

University of Wisconsin- Eau Claire
Eau Claire, WI
05-2010

Skills

  • P&L management
  • Inventory management
  • Employee training
  • Event coordination
  • Customer service
  • Contract negotiation
  • Team leadership
  • Conflict resolution

Affiliations

  • Sigma Sigma Sigma Sorority
  • BNI-Professional Pacesetters, Member, 07/21-10/23
  • Polar Plunge Participant, 2016, 2017, 2024, 2025

Certification

ServSafe Certified, 12/14/23-12/14/28

Accomplishments

  • BNI-Professional Pacesetters, Chapter President, 10/22-10/23

Timeline

General Manager

Caribou Coffee
10.2023 - Current

Weddings and Events Department Manager

Cragun’s Resort
03.2021 - 08.2022

Owner/Event Planner/Make-up Artist

Peak Party Planning LLC
10.2019 - 10.2020

Special Event Coordinator

Front Range Event Rental
11.2017 - 03.2021

Delivery Driver/ Trainer

Toppers Pizza
08.2015 - 11.2017

Bachelor of Arts - Political Science, History

University of Wisconsin- Eau Claire

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