Courtney Pritchard

- Daily inbound and outbound sales calls with potential clients looking for weekend getaways

- Boost seasonal promotional packages to clients while confirming their eligibility based on specific requirements (age, income, occupation, etc)

- Set up our in house timeshare team for success by scouting the perfect customers for what we offer.

- Tracking sales and hitting monthly targets set by the management team

• Assisted members with updating account information and fulfilling yearly dues and payments
• Signed in and took payment for up to 500 guests per day
• Helped large volume of customers every day with positive attitude and focus on customer
• Prepared and organized large corporate groups on a weekly basis and assisted with any of their needs while on premises

• Plan and organize event tour travel itineraries
• Manage applications and permits required for North American and Australian stops
• Manage Food and Beverage for events
• Manage and purchase merchandise for on-site sales
• This includes; pre-event merch prep, on-site managing/reporting, processes/tracking
• Develop, recruit and hire staff for all events
• Work with charity partners to support volunteer recruitment
• Work within parameters of designated budgets in a fiscally responsible fashion, keeping an eye on costs and finances per event
• Act as Manager for onsite registration, merchandise, gear check and beer garden and weekly event management duties
• Work closely with Operations Manager each week to ensure all checklist items are prepared and ready for event day

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations
• Daily inbound and outbound sales calls with fans looking to purchase various forms of tickets including, single game, season memberships, group sales, and executive suites
• Call reporting using salesforce in order to keep track of all conversations with fans
• Also used to track any cases and fan history
• Game Day in-person sales booth located inside the stadium
• Continuous check-ins with our Executive Suite fans to make sure they are receive top notch service

• Communicated with clients to find and design layout best suited for client needs and location
• Cultivated relationships with vendors and distributors to ensure the best quality and pricing of our stock
• Created our online website shop using Shopify
• Daily social media posting to inform our clients and customers of new products or sales
• Placing custom orders for clients and communicating around the clock with the supplier to ensure a timely delivery
• Resolved problems with high-profile customers to maintain relationships and increase return customer base
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning

• Coordinating athletes yearly fees and competition payments on-site and in-office
• Packing for and setting up events at locations all over Ontario
• Event planning for the 2019 Highway of Heroes Bike Ride/Race (booking hotels, arranging catering, customer service to athletes needs)
• Volunteer Coordination for the 2019 Sea Otter Canada Bike Race

• Assisted members with updating account information and fulfilling yearly dues and payments
• Signed in and took payment for up to 500 guests per day
• Helped large volume of customers every day with positive attitude and focus on customer
• Prepared and organized large corporate groups on a weekly basis and assisted with any of their needs while on premises

• Booking tee times for members and guests
• Performed cash, card, and check transactions to complete customer purchases.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Engaged in friendly conversation with customer to better uncover individual needs.