Courtney Silas
Lakeland,FL
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claim Associate
State Farm
Winter Haven, FL
03.2023 - Current
- Answering inbound calls and making outbound calls to customers
- Supporting our customers through personalized, caring, and simple interactions
- Proactively investigating claims
- Applying policy coverage
- Accurately documenting claim files
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
Rehab Technician
Bannasch Institute
Lakeland, FL
05.2015 - 03.2023
- Performs direct patient care, with emphasis on goals set by the rehabilitation team
- Ensures patient care documentation is complete, accurate, and timely
Home Health Aide
Comfort Keepers
Lakeland, FL
05.2013 - 12.2016
- Assist clients with activities of daily living (bathing, dressing, toilet, grooming, oral hygiene, ambulation, and feeding)
- Provides a clean, safe, and healthy environment for clients
- Provides companionship
Education
Health Services Administration -
University of Central Florida
Orlando, FL05.2015
Skills
- Claims Processing
- Claims Investigation
- Great customer service
- Time management
- Decision making
- Ability to adapt to new situations
- Interpersonal skills
- Multitasking
Certification
6-20 Adjuster - All Lines
Timeline
Claim Associate
State Farm
03.2023 - Current
Rehab Technician
Bannasch Institute
05.2015 - 03.2023
Home Health Aide
Comfort Keepers
05.2013 - 12.2016
Health Services Administration -
University of Central Florida
6-20 Adjuster - All Lines