Courtney Smith
McDonough,GA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Aylo Health
Mcdonough, GA
09.2023 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Insurance Agent
GEICO, Government Employees Insurance
Macon, GA
02.2013 - 09.2023
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
Education
Associate of Science - Early Childhood Education
Georgia Military College - Milledgeville
Warner Robins, GA07-2012
Skills
- Patient Care Coordination
- Database coordination
- Articulate Communication
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
Timeline
Patient Care Coordinator
Aylo Health
09.2023 - Current
Insurance Agent
GEICO, Government Employees Insurance
02.2013 - 09.2023
Associate of Science - Early Childhood Education
Georgia Military College - Milledgeville
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