Summary
Overview
Work History
Education
Skills
Reading, researching and also playing tennis.
Timeline
Generic

Courtney Tolliver

Customer Service
Lafayette,LA

Summary

Reliable Shift Leader with 8 years in Food service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Shift Leader position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Shift Leader

Burger King
07.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Owner

Passion Teaching Day Care LLC
05.2022 - 08.2022
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Restaurant Manager

SUBWAYRestaurants
02.2016 - 05.2018
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.

Education

Associate of Science - Business

South Louisiana Community College
1101 Bertrand Dr, Lafayette LA, 70506
12.2024

High School Diploma -

Northside High School
Lafayette, LA
05.2007

Skills

  • Equipment Troubleshooting
  • Customer Service Management
  • Production Scheduling
  • Operations Support
  • Sales Reporting
  • POS System Operation
  • POS Deletions
  • Cash Handling
  • Professional Appearance
  • Drawer Assignments
  • Operations Management
  • Team Leadership
  • Assigning Work
  • Problem-Solving
  • Conflict Resolution
  • Strong Verbal and Written Communication
  • Safety Processes and Procedures
  • Complaint Resolution
  • Creative Problem-Solving
  • Team Supervision
  • Positive Attitude
  • Security Procedures Adherence

Reading, researching and also playing tennis.

I enjoy researching just about anything that I become curious about. I am very passionate about education and love to read just about anything that I can learn that's new to me. I just stated playing tennis and I absolutely love it very fun sport and it's a great way to stay active.

Timeline

Shift Leader

Burger King
07.2022 - Current

Owner

Passion Teaching Day Care LLC
05.2022 - 08.2022

Restaurant Manager

SUBWAYRestaurants
02.2016 - 05.2018

Associate of Science - Business

South Louisiana Community College

High School Diploma -

Northside High School

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Courtney TolliverCustomer Service