Courtney Waugh
Rosedale,NY
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
Work History
General Manager
Pawllywood
12.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored key business risks and established risk management procedures.
- Maintained P&L and shouldered corporate fiscal responsibility.
Assistant Manager
Best In Show Pet Resort
07.2017 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed policies and procedures for effective practice management.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Bachelor of Science - Business Administration And Management
SUNY College At Old Westbury
Old Westbury, NY05.2019
Skills
- Staff Management
- Time Management
- Project Management
- Microsoft Office
- Power BI
- P&L Tracking
Timeline
General Manager
Pawllywood
12.2021 - Current
Assistant Manager
Best In Show Pet Resort
07.2017 - 11.2021
Bachelor of Science - Business Administration And Management
SUNY College At Old Westbury