Courtney Wright
Tucson,AZ
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Shift Leader
Dairy Queen
Tucson, Arizona
05.2022 - 11.2023
- Adhered to all health code regulations while preparing food items for customers.
- Assisted in training new employees on shift operations.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Monitored employee performance and provided feedback for improvement.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Monitored inventory levels and ordered supplies as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Resolved customer complaints promptly and professionally.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
- Evaluated employee performance, delivering individualized feedback and praise.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Assisted general manager with operations game plan and company initiatives implementation.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Utilized POS systems efficiently for order processing and inventory management.
- Collaborated with management to set performance goals and evaluate progress.
- Handled emergency situations with composure and in accordance with company guidelines.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Implemented strategies to increase sales and improve service quality.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Oversaw quality control to identify inconsistencies and malfunctions.
Cashier
Bashas'
Tucson
11.2019 - 01.2022
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Resolved customer complaints professionally in accordance with company policy.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Discounted purchases by scanning and redeeming coupons.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Used suggestive selling techniques to promote add-on sales.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Worked closely with front-end staff to assist customers.
- Collected payments and provided accurate change.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Deli Clerk
Bashas'
Tucson
03.2016 - 10.2019
- Maintained cleanliness of the deli area and equipment.
- Offered suggestions for additional items that would complement customer's order selections.
- Provided accurate pricing information when requested by customers.
- Operated cash register accurately and efficiently for customer transactions.
- Greeted customers in a friendly and professional manner.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Adhered to health and safety standards while preparing food.
- Rotated product on shelves to ensure freshness.
- Adhered to health regulations regarding food handling and sanitation standards.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Prepared all food orders according to customer specifications.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Stocked shelves with fresh items daily.
- Inspected labels on deli products to verify accuracy of pricing.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Assisted customers with selecting products from the deli case or menu board.
- Offered samples to promote and upsell specials.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Sliced meats and cheeses and weighed deli items for customers.
- Documented and entered special orders for event catering and party trays.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Informed customers of deli specials to increase profits.
- Created aesthetically pleasing food arrangements for special orders and party trays.
Crew Member
McDonald's
Tucson, Arizona
01.2012 - 06.2014
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Maintained an organized work area to ensure efficient operations.
- Checked expiration dates on all products before serving them to customers.
- Informed customers about daily specials in an engaging manner.
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Education
Mountain View High School
Tucson, Arizona05-2013
Skills
- Customer service
- Flexible schedule
- Shift leadership
- Problem-solving
- Team leadership
- Effective communication
Timeline
Shift Leader
Dairy Queen
05.2022 - 11.2023
Cashier
Bashas'
11.2019 - 01.2022
Deli Clerk
Bashas'
03.2016 - 10.2019
Crew Member
McDonald's
01.2012 - 06.2014
Mountain View High School