Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
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Courtnie McCloud

Dallas,TX

Summary

Dedicated and results-driven professional with demonstrated talents for quick adaption of new tasks and completing projects ahead of schedule. Known as a thorough, meticulous, and detail-oriented individual with a strong aptitude for success. Seeking to utilize translatable skills of time management, customer service, and creativity into the fine arts sector.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Office Manager

The Whitney
01.2022 - 04.2023
  • Overseeing daily administrative operations, creating new processes to increase efficiency
  • Collaborating with three senior leaders to establish clear and direct communication passed down to fifty team members
  • Owning all email correspondence for two inboxes, averaging one hundred emails daily
  • Creating promotional communications sent to membership program holders as well as complaint resolution
  • Planned and composed daily social media posts to be featured on company Facebook and Instagram pages for senior leadership approval
  • Utilized several software's such as Microsoft Office suite, Canva, and Zenreach for communication, design, and reporting needs
  • Facilitating bi-weekly payroll administration for 65 employees
  • Fostering positive relationships with over twenty vendors for increased participation in community centered events
  • Managing and fulfilling inventory requests to ensure all four department needs are met

Coordinator of Marketing

Nave Museum
06.2021 - 01.2022
  • Increased social media likes by 225, and Social Media traffic by over 1100
  • Implemented marketing strategies such as cold calling and in person visits to businesses with physical marketing tools i.e.(posters, rack cards, and postcards)
  • Increased opening event attendance by 57%
  • Optimized email campaigns to increase open and click-through rates.
  • Wrote and distributed press releases to increase brand visibility.
  • Planned, strategized, and implemented fifty two classes and twenty five events to drive increases of membership enrollment and donating sponsors
  • Communicated efficiently with fifteen vendors for participation in community centered events

Operations Management Specialist

UPS
06.2015 - 06.2021
  • Provide supervision, direction, performance evaluations, and progressive discipline to staff of 45-50 direct reports while serving as the main source for all customer escalations.
  • Increased driver productivity rates 15% by implementing recognition program and identifying and eliminating obstacles they encountered.
  • Led on-boarding of new employees to ensure optimal work performance and successful new hire experience while decreasing rate of turnover.
  • Fostered environment of cross-training which encouraged teamwork, comradely, and reduced payroll hours by 6%.
  • Led in identifying, implementing, and evaluating impact of process/performance improvements strategies across department, impact cost efficiency.

Education

Associate of Arts - Fashion Design

Dallas College- El Centro
Dallas, TX
08.2023 - Current

Skills

  • Active Listening

  • Professional and Courteous

  • Interpersonal communication

  • Customer Service

  • Microsoft Office Suite

  • Attention to detail

  • Problem Solving

  • Data Interpretation

  • Teamwork

  • Research and Trends

  • Payroll and budgeting

  • Scheduling and Coordinating

Interests

Art History

Fashion History

Timeline

Associate of Arts - Fashion Design

Dallas College- El Centro
08.2023 - Current

Office Manager

The Whitney
01.2022 - 04.2023

Coordinator of Marketing

Nave Museum
06.2021 - 01.2022

Operations Management Specialist

UPS
06.2015 - 06.2021

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Courtnie McCloud