Family - Travel - Anything Sports - Anything Automotive - Anything involving world finance & trade
Craig Martin
Service Advisor
Charleston,SC
Summary
Hardworking employee enthusiastic about learning my field inside and out. Offers strong administrative, relationship-building, and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry and luxury clientele. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Service Advisor
Porsche Charleston
Charleston, SC
06.2014 - Current
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- As a 5-time Porsche regional survey award winner; Maintained high customer satisfaction standards to meet or exceed targets.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Service Advisor
Jack Ingram Motors
Montgomery, AL
03.2012 - 05.2014
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Stand-alone advisor for Porsche and Audi service center
Service Advisor
Matt Castrucci Auto Mall Of Dayton
Dayton, OH
09.2008 - 02.2012
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
No Degree - Communication And Rhetoric
Faulkner University
Montgomery, ALNo Degree - Advanced Learning Program During High School(2yrs)
Sinclair Community College
Dayton, OHHigh School Diploma -
Valley View High School
Germantown, OH 08.2001 - 06.2005
Skills
Sales expertise
Accomplishments
- One of fewer than 100 three-time Porsche Brand Ambassadors
- Five-time Porsche Regional Survey award winner
- Created and implemented many processes used at the dealer today
- Attended and held several high end product launches
- Extensive use of CDK, CDK Drive, TSD, CURRO, NSD, DealerTire, TireRack, MyKaarma, Excel, Outlook, and (early versions of) Reynolds and Reynolds.
- Certifications include(d) Ford, Honda, Nissan, Kia, Mazda, Infiniti, Rolls Royce, Audi, Maserati, Alpha Romeo, and Porsche.
- Certified in Porsche for 10 years
Certification
Porsche Global Certification
Interests
Timeline
Service Advisor
Porsche Charleston
06.2014 - Current
Service Advisor
Jack Ingram Motors
03.2012 - 05.2014
Service Advisor
Matt Castrucci Auto Mall Of Dayton
09.2008 - 02.2012
High School Diploma -
Valley View High School
08.2001 - 06.2005
No Degree - Communication And Rhetoric
Faulkner University
No Degree - Advanced Learning Program During High School(2yrs)
Sinclair Community College
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