Craig Rich
West Haven,CT
Summary
Results-driven property manager with a strong focus on tenant satisfaction and operational efficiency. Expertise in managing property maintenance, resolving tenant issues, and fostering positive relationships.
Dynamic property manager with over a decade of experience in optimizing tenant relations and enhancing property performance. Proven ability to lead teams, streamline operations, and ensure compliance, driving significant improvements in tenant satisfaction and property efficiency.
Diligent [Desired Position] with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Overview
31
31
years of professional experience
Work History
Property Manager
One Church Street Llc
New Haven, CT
09.2013 - Current
- Managed tenant relations, ensuring high satisfaction and prompt issue resolution.
- Oversaw property maintenance schedules, optimizing operational efficiency and reducing downtime.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Led property inspections, identifying areas for improvement and maintaining compliance with regulations.
- Trained and mentored junior staff, fostering a collaborative team environment focused on excellence.
- Implemented budget management strategies, controlling expenses and enhancing financial performance.
Mason Foreman
M.w.rich Mason Contractor
Stamford, CT
01.1995 - 09.2013
- Supervised masonry crews to ensure adherence to safety standards and project timelines.
- Coordinated material procurement and inventory management for optimal workflow efficiency.
- Trained new masons on techniques, tools, and safety protocols to enhance team performance.
- Implemented quality control measures to maintain high standards in masonry work.
- Evaluated job site conditions and adjusted plans to address challenges effectively.
- Developed project schedules and assigned tasks based on crew skills and project requirements.
- Fostered collaboration between subcontractors and suppliers to streamline operations.
- Mentored junior staff in advanced masonry techniques to promote professional growth within the team.
- Troubleshot issues during construction, finding solutions that ensured structural integrity without compromising aesthetics or functionality.
- Managed inventory control systems ensure adequate supply levels needed complete assigned tasks effectively efficiently possible manner.
- Trained new team members in proper masonry techniques, resulting in increased productivity and improved job performance.
- Conducted regular site inspections for quality assurance purposes, identifying potential issues early in the process to minimize delays or rework costs.
- Collaborated with architects and engineers to accurately interpret blueprints and design specifications.
- Liaised closely subcontractors coordinate work schedules minimize disruption existing operations on shared sites.
- Optimized workflow processes by conducting regular reviews of procedures, recommending adjustments when necessary based on lessons learned from completed jobs.
- Reduced material waste through careful planning and precise measurements for each masonry project.
- Increased client satisfaction through excellent communication skills and timely completion of projects.
- Removed excess mortar and finished joints for uniform surface.
- Read work orders and design drawings to determine work requirements and sequence of tasks.
- Mixed mortar to lay bricks, stones and concrete sidewalks.
- Applied hardening and sealing compounds to cure surface of concrete and waterproof or restore surfaces.
- Prepared surfaces for work by smoothing imperfections on ground or with close structures.
Sales Associate
Greenwich Hardware and Home
Greenwich, CT
04.2012 - 08.2015
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained accurate inventory levels through regular stock audits and replenishment processes.
- Enhanced customer satisfaction by resolving inquiries and addressing complaints effectively.
- Trained new sales associates on store policies, procedures, and customer service standards.
- Implemented merchandising strategies to optimize product visibility and drive sales growth.
- Collaborated with team members to streamline workflow and improve operational efficiency.
- Led initiatives to enhance in-store promotions, driving increased foot traffic and sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Short Order Cook
Terry Conners Rink
Stamford, CT
04.1996 - 11.2005
- Prepared and cooked menu items efficiently in fast-paced environment.
- Maintained cleanliness and organization of kitchen and food prep areas.
- Operated cooking equipment, ensuring safety protocols were followed consistently.
- Collaborated with team members to streamline food preparation processes.
- Trained new staff on kitchen procedures and hygiene standards effectively.
- Oversaw inventory management, reducing waste through careful planning.
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared food items according to recipe to drive quality and consistency.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
- Adhered to strict recipe guidelines, delivering consistent flavor profiles across all dishes served.
- Collaborated with team members to optimize workflow and improve overall efficiency in the kitchen.
- Implemented time-saving measures that allowed for quicker order turnaround without sacrificing quality or presentation standards.
Education
High School Diploma -
West Hill High
Stamford, CT06-1985
Skills
- Property management
- Staff management
- Property tours and inspections
- Maintenance scheduling
- Occupancy management
- Property management expertise
- Maintenance coordination
- Contract negotiation
- Grounds maintenance
- Compliance monitoring
- Property accountability
- Valid ct driver's license
- Preventive Maintenance
- Customer relations
- Clear communication
- Critical thinking
- Client relations
- Relationship building
- Property showing
- Customer service-focused
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Demonstrated skill and career growth by being promoted [Number] times in [Number] years.
Timeline
Property Manager
One Church Street Llc
09.2013 - Current
Sales Associate
Greenwich Hardware and Home
04.2012 - 08.2015
Short Order Cook
Terry Conners Rink
04.1996 - 11.2005
Mason Foreman
M.w.rich Mason Contractor
01.1995 - 09.2013
High School Diploma -
West Hill High