Cristina Diaz
Fort Worth,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Scheduling Specialist
Community Health Systems, CHS
Fort Smith, AR
02.2022 - Current
- Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
- Instructed patients regarding how to prepare for appointments.
- Verified insurance eligibility for each patient prior to their appointment date.
- Updated patient information in databases and adhered to confidentiality requirements.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Physical Therapy Receptionist
Dallas pain & Injury Clinic
Fort Worth, TX
08.2021 - 02.2022
- Greeted patients, confirmed appointments and collected patient information.
- Answered incoming phone calls in a professional manner and provided accurate information about services offered by the clinic.
- Maintained an organized filing system of all patient records, forms, documents and other related paperwork.
- Prepared new patient charts with required documentation and updated existing files as needed.
- Organized medical supply inventories for the department including ordering replenishments when needed.
Assistant Manager
Michael Kors Outlet
Grand Prairie, TX
10.2019 - 08.2021
- Trained, coached, and mentored new team members on customer service and operational standards.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Responded promptly to customer inquiries or complaints regarding products or services.
Education
High School Diploma -
Lancaster High School
Lancaster, CA05-2016
Skills
- Patient Registration
- Insurance Verification
- Patient Scheduling
- Customer Service
- Telephone Etiquette
- Multi-Line Phone Systems
- Athenahealth
Languages
Spanish
Professional
References
References available upon request.
Timeline
Scheduling Specialist
Community Health Systems, CHS
02.2022 - Current
Physical Therapy Receptionist
Dallas pain & Injury Clinic
08.2021 - 02.2022
Assistant Manager
Michael Kors Outlet
10.2019 - 08.2021
High School Diploma -
Lancaster High School
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