Cristina Maves
Grass Lake,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Qdoba
10.2022 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and implemented strategies to increase sales and profitability.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Bartender Supervisor
GRAND RIVER BREWERY
03.2020 - 10.2022
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Insurance Customer Service Representative
Abbott And Filmore Agency
06.2019 - 10.2020
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in timely manner.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Service Manager
TEXAS ROADHOUSE
07.2016 - 12.2019
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
Banquet Supervisor
WEBER'S BOUTIQUE HOTEL AND RESTAURANT
10.2016 - 02.2018
- Created an organized system for scheduling staff members based on event requirements, optimizing efficiency.
- Enhanced guest satisfaction by efficiently managing banquet events and ensuring proper setup.
- Provided exceptional customer service by promptly addressing guest concerns or requests during events.
Education
High School Diploma -
Stockbridge High School
Stockbridge, MI05.2007
Skills
- Staff Management
- Customer Relations
- Training and Development
- Shift management
- Administrative Skills
- P&L Management
- Operations Management
Certification
- TIPS Certified, 04/01/22
- CPR/First Aid, 08/01/19
Locations
Ann Arbor, MI
Personal Information
Title: General Manager - Qdoba
Timeline
General Manager
Qdoba
10.2022 - Current
Bartender Supervisor
GRAND RIVER BREWERY
03.2020 - 10.2022
Insurance Customer Service Representative
Abbott And Filmore Agency
06.2019 - 10.2020
Banquet Supervisor
WEBER'S BOUTIQUE HOTEL AND RESTAURANT
10.2016 - 02.2018
Service Manager
TEXAS ROADHOUSE
07.2016 - 12.2019
High School Diploma -
Stockbridge High School
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