Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Cristina Ortiz

Houston,TX

Summary

Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.

Overview

10
10
years of professional experience

Work History

Shift Manager

Wingstop
Houston, Texas
10.2022 - 03.2023
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Processed weekly payroll information using appropriate software applications.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Secretary

Mario Garza Painting
Pasadena, Texas
01.2013 - 01.2016
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Managed staff calendars and coordinated travel, meeting and hotel accommodations.

Education

Some College (No Degree) - Criminal Justice

Houston Community College
Houston, TX

Skills

  • Schedule oversight
  • Delegating work
  • Customer service focus
  • Safety compliance
  • Punctual and reliable
  • Energetic and enthusiastic
  • Cash handling
  • Flexible schedule

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Shift Manager

Wingstop
10.2022 - 03.2023

Secretary

Mario Garza Painting
01.2013 - 01.2016

Some College (No Degree) - Criminal Justice

Houston Community College
Cristina Ortiz