Cristina Sarcos
Miami,FL
Summary
Proven leader and effective communicator, I excelled at Panera Bread by enhancing team performance and customer satisfaction through meticulous attention to detail and proactive service improvements. Skilled in multitasking and problem-solving, I fostered a collaborative environment, significantly boosting store efficiency and morale without compromising quality.
Overview
3
3
years of professional experience
Work History
Crew Member
Chipotle Mexican Grill
05.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member Team Leader
Panera Bread
04.2022 - 11.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
Education
Bachelor of Civil Engineering - Civil Engineering
Rafael Urdaneta University
Maracaibo, Venezuela09-2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Integrity and honesty
- Resilience and persistence
- Crew leadership
Timeline
Crew Member
Chipotle Mexican Grill
05.2023 - Current
Crew Member Team Leader
Panera Bread
04.2022 - 11.2024
Bachelor of Civil Engineering - Civil Engineering
Rafael Urdaneta University
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