Cristy Calhoun
Roanoke
Summary
Motivated and friendly worker with a flexible schedule, including weekends. Known for dependability and punctuality, with exceptional communication, time management, and computer skills. Driven and detail-oriented, possesses a strong desire to utilize analytical and problem-solving abilities to achieve goals. Thrives in collaborative environments, effectively working with team members while consistently delivering excellent customer service.
Overview
26
26
years of professional experience
Work History
Patient Access Representative
Tanner Medical Center
08.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
CUSTOMER SERVICE REPRESENTATIVE
Ann's Flowers
01.2020 - 08.2024
- Answered inbound calls to greet and assist customers with various needs and questions, Demonstrated excellent verbal and written communication skills in order to effectively interact with customers, Processed orders, returns, and exchanges in an accurate and efficient manner, Managed social media account, Updated customer accounts with current personal and purchasing information, Prepared documentation for customer contracts and transactions.
NURSE ASSISTANT
Roanoke Heritage Home For The Elderly
01.1999 - 12.2009
- Provided personal patient care and assistance to elderly and disabled patients with activities of daily living such as bathing, dressings, grooming, ambulation, transferring and toileting.
Education
Associate of Applied Science - (In Progress) Business Healthcare Technology
West Georgia Technical College
La Grange, GAHIGH SCHOOL DIPLOMA -
James Madison High School
Skills
- Patient Care
- Interpersonal Skills
- Attention to detail
- Computer literacy
- Adaptability and Flexibility
- Medical Terminology
- Empathy and Compassion
- Multitasking
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Epic software experience
Timeline
Patient Access Representative
Tanner Medical Center
08.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Ann's Flowers
01.2020 - 08.2024
NURSE ASSISTANT
Roanoke Heritage Home For The Elderly
01.1999 - 12.2009
HIGH SCHOOL DIPLOMA -
James Madison High School
Associate of Applied Science - (In Progress) Business Healthcare Technology
West Georgia Technical College
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