Summary
Overview
Work History
Education
Skills
Languages
Timeline
Manager

Crisvel Colon De La Cruz

The Bronx,NY

Summary

Driven manager with a proven track record at McDonald's, excelling in team leadership and operations management. Skilled in enhancing customer satisfaction and resolving staff conflicts through effective communication and strategic planning. Demonstrated ability to improve service delivery and team performance, showcasing a blend of hard and soft skills vital for driving results.

Overview

4
4
years of professional experience

Work History

Manager

McDonald's
11.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Cleaner

Cleaner
04.2020 - 04.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Education

Colegio Núñez & De León
Dominic Republic
06.2015

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Sales Techniques

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Manager

McDonald's
11.2021 - Current

Cleaner

Cleaner
04.2020 - 04.2021

Colegio Núñez & De León

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Crisvel Colon De La Cruz