Crosby Kelly
Bellingham,WA
Summary
Positive, dependable and structured shift leader and employee with experience in a high demand environment. Fast learning and motivated to serve high-quality products and maintain an enjoyable experience for both customer and staff. Knowledgeable in the processes of preparing espresso based drinks using manual espresso bars with the understanding that varying bars and equipment require different procedures.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Lead Supervisor
Mozart's Coffee Roasters
11.2021 - 05.2023
- High volume (over 8 million in revenue in the year of 2022)
- Trained new employees
- Evaluated employee skills and knowledge regularly in order to effectively manage shift operations and monitor team performance
- Resolved customer complaints and issues
- Maintained a positive environment for all
- Completed daily financial activities and reportings
- Organized and communicated promotions and changes to menu between social media manager and staff
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment in an efficient and neat manner
- Monitored quality of food and beverage products
Hostess
Kerbey Lane Cafe
08.2021 - 11.2021
- Greeted customers warmly upon arrival and provided friendly presence throughout dining experience
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
Private Nanny
Neighbors, Friends, Family Etc
06.2021 - 08.2021
- Monitored schedules to maintain sleeping, eating, and tutoring for children
- Built positive and nurturing environments to support child social and emotional growth
- Transported children to and from home
- Managed multiple family's needs and desires as a shared nanny
- Assisted with light housekeeping duties as well as running errands
- 20 hour weeks
Education
Bachelor's - Enrolled To Begin Fall of 2023
Western Washington University
Bellingham, WA05.2027
High School Diploma -
Anderson High School
Austin, TX05.2022
Skills
- Team Leadership
- Customer Experience
- Issue Resolution
- Staff Training/Development
- Cash Handling
- Inventory Control Processes
- Continuous Professional Improvement
- Demand Fulfillment
- POS System Operations
Certification
- Texas, Food handlers Permit
Timeline
Shift Lead Supervisor
Mozart's Coffee Roasters
11.2021 - 05.2023
Hostess
Kerbey Lane Cafe
08.2021 - 11.2021
Private Nanny
Neighbors, Friends, Family Etc
06.2021 - 08.2021
Bachelor's - Enrolled To Begin Fall of 2023
Western Washington University
High School Diploma -
Anderson High School
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