Crshanna Rodgers
Minneapolis,MN
Summary
Accomplished Store Manager with expertise in employee training and customer service management. Experienced in retail management and human resources, driving sales growth and optimizing team performance through strategic planning and data analysis. Strong leader skilled in managing daily operations, fostering a positive workplace culture, and enhancing operational efficiency. Proven ability to oversee diverse functions including office management, accounting, and vendor negotiations.
Overview
10
10
years of professional experience
Work History
Store Manager
Soma (Chicos FAS)
Minneota, Minnesota
12.2025 - Current
- Managed daily operations and ensured store standards were met consistently.
- Trained and supervised team members on customer service best practices.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Implemented promotional strategies to boost sales during seasonal events.
- Monitored staff performance and provided constructive feedback regularly.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Organized inventory and maintained merchandise displays to enhance the shopping experience.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted regular inventory audits to prevent stock discrepancies and losses.
- Collaborated with corporate on visual merchandising guidelines for brand consistency.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Structured HR consulting services to support clients during organizational developments and changes.
Administrative HR Assistant
Target
Saint Paul, Minnesota
01.2020 - 12.2025
- Supported HR team with onboarding new employees and processing paperwork.
- Managed employee records and maintained HR databases for accuracy.
- Assisted in coordinating employee training sessions and workshops.
- Facilitated communication between staff and management regarding HR policies.
- Organized employee engagement events to enhance workplace culture.
- Processed payroll information and ensured compliance with company standards.
- Conducted preliminary interviews to screen candidates for various positions.
- Handled employee inquiries regarding benefits, policies, and procedures efficiently.
- Reviewed job descriptions for accuracy prior to posting them online or internally.
- Served as a point of contact for internal, external auditors during audits of HR programs, policies.
- Assisted with special projects and assignments.
- Compiled reports from various HR systems.
- Processed paperwork related to personnel activities such as hiring, terminations, leaves of absence.
- Ensured compliance with applicable laws and regulations pertaining to employment practices.
- Acted as an intermediary between management and employees on benefit-related questions or concerns.
- Provided administrative support to Human Resources executives.
- Assisted with the recruitment process by posting job ads, scheduling interviews and conducting reference checks.
- Developed presentations for senior leadership team meetings regarding various HR topics.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Coordinated communication with external partners like insurance vendors and recruitment agencies.
Administrator
Twin City Staffing
Brooklyn Park, Minnesota
02.2017 - 01.2020
- Coordinated scheduling and logistics for staff meetings and training sessions.
- Developed and maintained filing systems for client records and documentation.
- Assisted in implementing new software tools for improved administrative functions.
- Communicated effectively with clients to address inquiries and resolve issues.
- Served as a point of contact for internal teams regarding project updates and changes.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Updated databases with new employee information, job changes and terminations.
- Scheduled and organized meetings, conferences, and travel arrangements to ensure efficient use of time and resources.
- Developed spreadsheets to track project progress, budgets and other related data.
- Designed forms and templates to streamline workflow processes within the organization.
- Created presentations with Microsoft PowerPoint for management team members.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Administered benefits programs, including health insurance and retirement plans.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
High School Diploma -
Patrick Henry High School
Minneapolis, MN06-2003
Some College (No Degree) - Human Services
Metropolitan State University
Saint Paul, MN09-2026
Skills
- Store operations
- Visual merchandising
- Customer relationship management
- Employee training
- Reporting documentation
- Project management
- Financial oversight
- Strategic planning
- Microsoft Office
- Reporting documentation
- Report generation
- Work prioritization
- Office management
- Administrative support
- Attention to detail
- Policy writing
- Team building
- Communication skills
- Communication skills
- Retail management
Timeline
Store Manager
Soma (Chicos FAS)
12.2025 - Current
Administrative HR Assistant
Target
01.2020 - 12.2025
Administrator
Twin City Staffing
02.2017 - 01.2020
High School Diploma -
Patrick Henry High School
Some College (No Degree) - Human Services
Metropolitan State University