Crystal Baker
Cordova,TN
Summary
Dynamic and results-driven Lead Bartender with extensive experience at Cheesecake Factory, excelling in cocktail development and suggestive selling. Proven track record of enhancing customer satisfaction and driving sales through innovative drink recipes and exceptional training of staff. Skilled in inventory management, fostering a loyal customer base while maintaining high sanitation standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Bartender
Fedex Forum
09.2016 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Lead Bartender
Bahama Breeze
08.2020 - 05.2025
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Created and implemented new drink recipes to increase sales and attract new customers.
- Used proper judgment and, when necessary, refused service to patrons who are intoxicated or disruptive.
Bar Manager
Cheesecake Factory
08.2015 - 07.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Lead Bartender
On The Border
06.2011 - 12.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Associate Degree - Business Administration And Management
University of Phoenix
Memphis, TN08.2012
Skills
- Proficient in mixology
- Cocktail Development
- Suggestive Selling
- Inventory Management
Certification
ABC certification
Timeline
Lead Bartender
Bahama Breeze
08.2020 - 05.2025
Lead Bartender
Fedex Forum
09.2016 - Current
Bar Manager
Cheesecake Factory
08.2015 - 07.2024
Lead Bartender
On The Border
06.2011 - 12.2016
Associate Degree - Business Administration And Management
University of Phoenix
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