Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Crystal Chapman
Open To Work

Crystal Chapman

Texas City,TX

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Department SupervisorNight Auditor

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteer

Location Preference

RemoteOn-SiteHybrid
Location: Texas City, TX, US
Open to relocation: Yes

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsWork from home optionTeam Building / Company Retreats401k matchPaid sick leave

Summary

Dynamic Department Supervisor at The Home Depot Inc, recognized for enhancing customer satisfaction through effective staff training and problem resolution. Proven expertise in inventory management and leadership, achieving streamlined operations and reduced waste. Committed to fostering a positive work environment while driving team performance and operational excellence.

Professional leader with solid background in team supervision and departmental management. Known for fostering collaborative environment and driving team success. Adaptable and dependable, with focus on effective communication and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Department Supervisor

The Home Depot Inc
11.2008 - Current
  • Supervised daily operations, ensuring compliance with safety and service standards.
  • Trained and mentored team members to enhance performance and customer satisfaction.
  • Implemented inventory management strategies to optimize stock levels and reduce waste.
  • Coordinated scheduling and staffing, maintaining adequate coverage during peak hours.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Analyzed sales data to identify trends, driving decisions for product placement and promotions.
  • Led initiatives to improve workflow efficiencies, resulting in streamlined processes across departments.
  • Managed conflict resolution effectively, fostering a positive work environment among staff members.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Built and designed large displays weekly to promote specific products.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Handled cash register, returns, and refunds.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Submitted reports to senior management to aid in business decision-making and planning.

Night Auditor

Hotel Galvez And Spa
02.2003 - 09.2008
  • Reconciled daily financial transactions to ensure accuracy and compliance with hotel policies.
  • Managed guest check-in and check-out processes, enhancing overall customer satisfaction.
  • Implemented nightly audit procedures to verify revenue reports and identify discrepancies.
  • Trained new staff on operational protocols and best practices for night auditing tasks.
  • Coordinated with management to address guest concerns and resolve issues efficiently during night shifts.
  • Oversaw security measures, ensuring safety of guests and property during overnight hours.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Education

Culinary Arts

Galveston College
Galveston, TX

High School Diploma -

Ball High School
Galveston, TX
05-2002

Skills

Customer service

Problem resolution

Workplace safety

Problem-solving

Customer relations

Time management

Leadership skills

Staff supervision

Inventory management

Interactive communication skills

POS systems operations

Policy enforcement

Growth planning

Timeline

Department Supervisor

The Home Depot Inc
11.2008 - Current

Night Auditor

Hotel Galvez And Spa
02.2003 - 09.2008

Culinary Arts

Galveston College

High School Diploma -

Ball High School

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