Crystal Deaton
Laurinburg,NC
Summary
Customer-focused professional known for enhancing service performance and satisfaction. Strong background in process improvement and team leadership, consistently achieving operational goals and delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Merchandising service manager
Lowes Home Improvment
Laurinburg, North Carolina
02.2025 - Current
- Oversaw daily operations, ensuring efficient store performance and optimal productivity.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Trained team members on product knowledge and service protocols to enhance performance.
- Implemented best practices for inventory management and organized stock systematically.
- Implemented best practices for inventory management and stock organization.
- Assisted in the development of promotional displays and merchandising strategies.
- Resolved customer service inquiries efficiently, enhancing overall customer satisfaction.
- Maintained a clean and organized work environment for staff and customers.
- Provided feedback to improve service processes and team performance.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Maintained detailed records of service requests to track resolution times and associated costs.
- Created standard operating procedures for all service functions.
- Monitored service performance metrics to pinpoint improvement opportunities for team effectiveness.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Monitored employee performance through key metrics analysis.
- Trained new employees on the use of customer relationship management software systems.
- Guided department employees on changes from management.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Led the recruitment and hiring process for new service department staff.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Operations Manager
Fed Ex Ground
Raeford, North Carolina
03.2024 - 02.2025
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed daily operations to ensure timely package delivery and processing.
- Implemented process improvements that streamlined workflows and optimized operational efficiency.
- Monitored processes and team performance to enhance customer service and operational efficiency.
- Coordinated logistics with transportation teams for efficient route planning.
- Supervised warehouse staff to maintain productivity and adherence to safety standards.
- Conducted regular inspections of facilities to maintain compliance and safety protocols.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Collaborated with management to develop strategies for operational challenges.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Built strong operational teams to meet process and production demands.
- Collaborated with team leaders on quality audits.
- Planned delivery routing, team workflows, and promotional initiatives.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Developed key performance indicators to assess and improve operational process effectiveness.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed and maintained strategic relationships with clients to enhance collaboration.
General Manager
Hess Logistics.inc Fedex
Hope Mills, North Carolina
03.2017 - 01.2024
- Directed logistics and transportation operations to ensure optimal service delivery.
- Managed workforce scheduling, enhancing operational efficiency.
- Coordinated cross-functional teams to achieve timely deliveries and enhance customer satisfaction.
- Coordinated cross-functional teams to guarantee timely deliveries and customer satisfaction.
- Oversaw inventory and warehouse processes, resulting in streamlined operations.
- Facilitated training programs that elevated employee skills and performance.
- Analyzed metrics for identifying operational improvement opportunities.
- Maintained communication with staff to foster efficient daily operations.
Skills
- Inventory management
- Logistics coordination
- Process improvement
- Operational efficiency
- Service performance metrics
- Standard operating procedures
- Customer service and support
- Relationship management
- Team leadership
- Training and development
- Workflow optimization
- Employee engagement
- Staff motivation
- Time management
- Workforce collaboration
- Effective communication
- Customer loyalty programs
Timeline
Merchandising service manager
Lowes Home Improvment
02.2025 - Current
Operations Manager
Fed Ex Ground
03.2024 - 02.2025
General Manager
Hess Logistics.inc Fedex
03.2017 - 01.2024