Crystal Lugo
McDonald's
HOUSTON,TX
1
year of professional experience
Customer Service Professional experienced in fast-paced food service and order handling. Delivered friendly and accurate service through teamwork and effective multitasking in high-pressure environments. Committed to maintaining clean, organized spaces while enhancing customer satisfaction and fostering positive team dynamics.
Work History
Crew Member
10 Months- Delivered fast, friendly customer service at counter, drive-thru, and dining area
- Operated cash register and processed orders with accuracy during busy shifts
- Prepared menu items accurately while following food safety and quality standards
- Assembled meals promptly, verifying customization and presentation before serving
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Customer Service Representative
8 Months- Answered customer calls and entered carryout, delivery, and pickup orders accurately.
- Resolved order issues promptly while maintaining professional, courteous service.
- Confirmed order details with kitchen and delivery teams to support timely preparation.
- Processed cash and card payments using point-of-sale systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled high-volume rush periods while preserving accuracy and composure.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma
Skills
Customer service
Multitasking and organization
Time management
Order management
Attention to detail
Teamwork and collaboration
Interactive communication skills
Timeline
Crew Member
McDonald's
06.2025 - 04.2026Read More
Customer Service Representative
Domino's Pizza
11.2024 - 07.2025Read More
Cypress Falls
High School Diploma
Read More