CRYSTAL MARQUEZ
Elizabeth,USA
Summary
Dedicated, organized, and reliable young woman successful at managing multiple priorities with a calm and positive attitude. Passionate job seeker with strong leadership skills. Considered hardworking, punctual, and driven. Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Willingness to take on added responsibilities to meet team goals and further develop professional skills.
Overview
5
5
years of professional experience
Work History
Shift Leader
Wawa
Linden, NJ
08.2024 - Current
- Provide guidance to my team by coaching them, checking in on progress, and ensuring they feel like I'm a backbone for the team.
- Food service, cashier, and fuel.
- Excellent customer service.
- Checked vendors in.
- Access to carry out spoilage and money counts.
- Lead my fellow coworkers to exceed TS, FBM, and GM expectations.
- Monitored employee performance and provided feedback for improvement.
- Trained and mentored new staff on procedures and customer service excellence.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Airline Attendant
Spirit
Newark, NJ
07.2023 - 08.2024
- Assisted customers with their inquiries and concerns, providing accurate information on services and resolving issues promptly.
- Managed in person fight bookings.
- Completed daily paperwork efficiently, ensuring all relevant information was recorded for management review.
- Oversaw daily station operations, ensuring compliance with safety regulations and company policies.
- Trained new staff, enhancing team performance and service delivery.
- Provided support during emergencies, assisting in evacuations and contacting relevant authorities when necessary.
- Promoted positive company image by consistently delivering professional service to all customers.
- Provided accurate guidance to customers with questions.
Receptionist
Woodspring Suites
Linden, NJ
04.2023 - 10.2023
- Managed phone calls, made reservations, visited rooms and, kept track of rooms that owed their stay on a daily basis.
- Used Microsoft Excel.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Maintained a neat reception area.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction levels.
- Utilized reservation systems to process bookings and manage room inventory efficiently.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Sales Associate
Marshalls
Elizabeth, NJ
06.2021 - 04.2023
- Worked in the beauty and women's clothing department.
- Took over shift lead and coordinator responsibilities.
- Responsible for fragrance and handbag key.
- Offered customer service, put away returns, recovered the department, and audited the floor.
- Access to MOOS, SUB, etc.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cashier, fitting room, and stockroom worked as well.
- Assisted in inventory management, maintaining optimal stock levels on sales floor.
- Led merchandise displays, optimizing product placement to drive sales performance.
- Collaborated with management to implement promotional strategies that increased foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Alexander Hamilton Preparatory Academy
Elizabeth, NJ06.2022
Skills
- Customer service
- Fluent in two languages, English and Spanish
- Team leadership/ team work
- Inventory management
- Cash handling
- Food safety
- Friendly and positive attitude
- Adaptability
- Conflict resolution
- Assigning work
- POS system operation
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Wawa
08.2024 - Current
Airline Attendant
Spirit
07.2023 - 08.2024
Receptionist
Woodspring Suites
04.2023 - 10.2023
Sales Associate
Marshalls
06.2021 - 04.2023
High School Diploma -
Alexander Hamilton Preparatory Academy