Crystal Norfleet
North Las Vegas,NV
Summary
Dynamic customer service professional with extensive experience at Six Flags Corporation, adept at enhancing guest satisfaction through effective communication and problem-solving. Recognized for detail-oriented management of reservations and fostering loyalty, leveraging strong computer skills and interpersonal abilities to exceed expectations in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Guest Service Representative
Six Flags Corporation
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Casino Customer Service
Bally Las Vegas
Reservation Agent
Circa Las Vegas
05.2025 - Current
- Managed reservations using property management systems to ensure accurate bookings.
- Assisted guests with inquiries and provided exceptional customer service to enhance satisfaction.
- Adapted quickly to changing booking demands, demonstrating flexibility in high-pressure situations.
- Processed cancellations and modifications efficiently, maintaining accurate records throughout.
Reservation Agent
Cosmopolitan Of Las Vegas
10.2023 - 05.2025
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
High School Diploma -
Clark High School
Las Vegas, NVSkills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
Timeline
Reservation Agent
Circa Las Vegas
05.2025 - Current
Reservation Agent
Cosmopolitan Of Las Vegas
10.2023 - 05.2025
Guest Service Representative
Six Flags Corporation
Casino Customer Service
Bally Las Vegas
High School Diploma -
Clark High School