CRYSTAL PETERS
Grafton,wv
Summary
Dynamic administrative professional specializing in patient scheduling and registration, with a proven ability to excel in fast-paced healthcare environments. Highly skilled in multitasking and prioritizing tasks to enhance operational efficiency. Recognized for delivering reliable administrative support and fostering strong relationships with office management and staff, ensuring optimal service delivery. Committed to maintaining high standards of patient care and administrative excellence.
Overview
18
18
years of professional experience
Work History
Registrar
United Hospital Center ENT & Audiology
Bridgeport, WV
03.2022 - Current
- Managed patient registration processes efficiently in a high-volume medical specialty clinic, ensuring accuracy and compliance with healthcare regulations.
- Coordinated appointment scheduling and patient records management to optimize clinic workflow.
- Obtained prior authorizations for surgeries and outpatient procedures from multiple insurance companies.
- Assist UHC ENT's surgery scheduler with internal documentation forms and processes.
- Familiar in navigating Snapboard and UHC ENT's surgery authorization and certification work queue.
- Trained and supervised registration staff on best practices for patient intake and confidentiality protocols in a medical specialty environment.
- Communicated effectively with patients, medical personnel, and administrative teams to resolve registration issues and support clinic operations.
Administrative Assistant
Grafton-Taylor County Health Department
Grafton, WV
10.2008 - 06.2013
- Independently maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Completed bi-weekly payroll for 20 employees.
- Assisted with human resources tasks such as updating employee files (WV-11) processing timecards and keeping record of PTO by submitting time-off requests per company policy guidelines.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
High School Diploma -
Robert C. Byrd High School
Clarksburg, WV05-1997
Skills
- Patient scheduling and registration
- Insurance verification and eligibility
- Insurance pre-certifications
- Managing complex schedules
- Data entry proficiency
- Clerical skills
- Clinical documentation and recordkeeping
- Multitasking Abilities
- Adaptable and flexible
- Critical thinking
- Organization and time management
- Attention to detail
Timeline
Registrar
United Hospital Center ENT & Audiology
03.2022 - Current
Administrative Assistant
Grafton-Taylor County Health Department
10.2008 - 06.2013
High School Diploma -
Robert C. Byrd High School