CRYSTAL SALCEDO
Colton,CA
Summary
Talented office management and administration professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
Hr Direct Services
04.2023 - 09.2023
- Supported office staff and operational requirements with administrative tasks.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored front areas so that questions could be promptly addressed.
- Enhanced office productivity by handling high volume of callers per day.
Executive Personal Assistant
ProPen
10.2022 - 04.2023
- Provided critical administrative support in a personal and confidential capacity
- Organized personal and professional calendars to ensure workloads are managed and all necessary tasks are executed
- Maintained clerical correspondence via email and phone
- Created reports for expenses, inventory, and manufacturing
- Attended meetings, took notes and tracked action items.
Sales Training Manager
Empire Dispensaries
04.2020 - 12.2022
- Manage interviews, orientations, staff meetings, store events and vendor relations.
- Ensure all policies, laws, standards, and regulations are being followed
- Strengthen employee knowledge and abilities, lead comprehensive training programs for new and established employees
- Address and resolve escalated customer and employee complaints to restore satisfaction.
- Oversee sales operations with focus on exceeding profit and performance goals
Quality Control Inspector
ABM Enterprise At IEHP And MGR
11.2018 - 05.2020
- Observed safety protocols and implemented precautionary procedures to adhere to QA processes with a 96.4% success rate
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Assistant Manager
Above And Beyond Liquor Store
06.2017 - 03.2018
- Strengthened merchandising and promotional strategies to drive sales
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Sales Associate
Ross Stores
09.2016 - 05.2017
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Upheld strict cashier accountability, key control and company security practices.
Education
No Degree - Communications
San Bernardino Valley College
San Bernardino, CA05.2024
High School Diploma -
Colton High School
Colton, CA05.2016
Skills
- Leadership and Organizational Skills
- Employee Motivation and Development
- Teamwork and Collaboration
- Effective Communication
- Hiring and Scheduling
- Outlook, Google and Microsoft applications
- Data Entry
- Clerical Support
- Collecting Intake Information
Languages
Fluent in English & Spanish
Timeline
Intake Coordinator
Hr Direct Services
04.2023 - 09.2023
Executive Personal Assistant
ProPen
10.2022 - 04.2023
Sales Training Manager
Empire Dispensaries
04.2020 - 12.2022
Quality Control Inspector
ABM Enterprise At IEHP And MGR
11.2018 - 05.2020
Assistant Manager
Above And Beyond Liquor Store
06.2017 - 03.2018
Sales Associate
Ross Stores
09.2016 - 05.2017
No Degree - Communications
San Bernardino Valley College
High School Diploma -
Colton High School
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