Crystal Sexton
Warren ,MI
Summary
Accomplished leader with expertise in customer service and staff supervision, honed at Home Depot. Proven track record in performance improvement and inventory management, driving team productivity by 20%. Adept at fostering collaborative environments and optimizing processes, ensuring operational excellence and employee engagement. Skilled in problem resolution and interactive communication.
Overview
18
18
years of professional experience
Work History
Department Supervisor
Home Depot
Warren Mi
03.2014 - Current
- Delivered outstanding customer service while overseeing stock maintenance and workspace organization.
- Provided comprehensive training for new employees on company and departmental policies.
- Directed a team of Number employees, assigning tasks and holding them accountable for outcomes.
- Performed regular performance evaluations, focusing on constructive feedback for growth.
- Developed junior staff through mentoring, resulting in higher productivity levels across the team.
- Managed daily operations of Type team, addressing challenges to sustain productivity standards.
- Encouraged a collaborative work environment through team-building initiatives and open communication.
- Implemented ongoing training programs to keep staff informed of best practices, improving overall effectiveness.
Kitchen Supervisor
Roberts Coney Island
Detroit
10.2012 - 03.2014
- Directed all cooking activities while ensuring compliance with health and safety standards.
- Supervised grill, stove, and oven usage, maintaining cleanliness post-shift.
- Trained kitchen staff in procedures, safety protocols, and performance expectations.
- Maintained rigorous sanitation practices to uphold impeccable inspection records.
- Managed food inventory levels to prevent waste and avoid shortages.
- Coached new hires on kitchen protocols, expediting their integration into the team.
- Negotiated supplier contracts for cost reductions, enhancing kitchen budget efficiency.
- Led kitchen staff meetings to discuss operational changes and performance objectives.
CNA
Hilton Convalescent Home
Ferndale, Michigan
08.2007 - 10.2012
- Assisted patients with daily living activities to promote independence and dignity.
- Monitored patient vitals, including temperature, blood pressure, and blood sugar levels.
- Provided compassionate care, enhancing patient satisfaction through attentive support.
- Ensured confidentiality of patient information in compliance with HIPAA guidelines.
- Responded promptly to call lights, addressing patient needs for comfort and safety.
- Utilized proper body mechanics during patient transfers to minimize injury risk.
- Implemented fall prevention measures by maintaining clutter-free environments and identifying high-risk patients.
- Evaluated patient conditions, administering treatments and documenting vital signs.
Education
CNA Certification - Healthcare
Hazel Park Adult Ed
Hazel Park, MI06.2007
High School Diploma - General
Fitzgerald High School
Warren, Michigan06.1997
Skills
- Customer service and relations
- Problem resolution and solving
- Workplace safety management
- Time management strategies
- Leadership and staff supervision
- Inventory management systems
- Interactive communication skills
- POS systems expertise
- Performance improvement techniques
- Sales strategy development
- Process and procedure optimization
- Multi-tasking proficiency
- Employee engagement initiatives
Timeline
Department Supervisor
Home Depot
03.2014 - Current
Kitchen Supervisor
Roberts Coney Island
10.2012 - 03.2014
CNA
Hilton Convalescent Home
08.2007 - 10.2012
CNA Certification - Healthcare
Hazel Park Adult Ed
High School Diploma - General
Fitzgerald High School