Crystal Shelton
Mars Hill,NC
Summary
Compassionate and dedicated Certified Nursing Assistant (CNA) and Personal Care Assistant (PCA) with eight years of experience providing exceptional care to elderly and special needs clients. Proven ability to implement personalized care plans that enhance the quality of life for individuals with diverse needs. Skilled in assisting with daily living activities, and fostering a safe and supportive environment. Excellent communicator with a strong emphasis on empathy and patience, ensuring that clients feel respected and valued. Committed to collaborating effectively with healthcare teams and families to deliver holistic care that addresses both physical and emotional well-being.
Overview
27
27
years of professional experience
Work History
Cashier
Tractor Supply
Weaverville, NC
06.2024 - 04.2025
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer by performing regular reconciliations.
- Ensured a clean and organized checkout area for optimal customer experience.
Clean Up Manager
Ramsey Tree Service
Mars Hill, NC
01.2019 - 12.2023
- Directed daily operations for tree care services, ensuring high-quality execution and customer satisfaction.
- Managed scheduling and allocation of resources to optimize service efficiency and responsiveness.
- Mentored staff on safety procedures and technical skills to enhance team performance and compliance.
- Implemented process improvements that increased operational efficiency across service delivery teams.
Personal Care Assistant
The Crossings (Now: Harmony at Reynolds Mountain)
Woodfin NC
05.2018 - 03.2019
- Provided compassionate support to residents, ensuring comfort and well-being throughout daily activities.
- Assisted with personal hygiene and grooming tasks, promoting dignity and respect for residents.
- Monitored vital signs and reported changes to healthcare professionals, facilitating timely medical interventions.
Correctional Officer
Department of Corrections (Craggy, Swannanoa, Buncombe, Mountain View)
Asheville, Swannanoa, Buncombe, Avery
02.2006 - 01.2015
- Supervised inmate activities, ensuring compliance with facility regulations and safety protocols.
- Conducted regular security checks to maintain a safe environment for staff and inmates.
- Managed incident reports, documenting events and responding to emergencies effectively.
- Trained new officers on policies, procedures, and effective communication techniques.
- Managed canteen (placed orders, inventory, took payments, vendor reports)
Abilitation Technician
Blue Ridge Group Homes
Mars Hill, NC
06.1998 - 07.2005
- Assisted clients in daily living activities, promoting independence and self-sufficiency.
- Implemented individualized care plans to address specific needs and goals of clients.
- Collaborated with multidisciplinary teams to assess client progress and update care strategies.
- Trained new staff on best practices for client interaction and support protocols.
Education
Associate of Science - Psychology
Liberty University
Lynchburg, VA06-2025
Skills
- Patient assistance
- Work ethic and integrity
- Patience and empathy
- Behavioral Management
- Communication Techniques
Timeline
Cashier
Tractor Supply
06.2024 - 04.2025
Clean Up Manager
Ramsey Tree Service
01.2019 - 12.2023
Personal Care Assistant
The Crossings (Now: Harmony at Reynolds Mountain)
05.2018 - 03.2019
Correctional Officer
Department of Corrections (Craggy, Swannanoa, Buncombe, Mountain View)
02.2006 - 01.2015
Abilitation Technician
Blue Ridge Group Homes
06.1998 - 07.2005
Associate of Science - Psychology
Liberty University