Crystal Smith
Gate City,VA
Summary
Experienced and customer-focused Certified Pharmacy Technician with a strong background in both independent and retail pharmacy environments. Skilled in medication synchronization, prescription processing, patient communication, inventory management, and pharmacy workflow optimization. Recognized for accuracy, reliability, and a commitment to delivering high-quality patient care.
Overview
23
23
years of professional experience
Work History
Certified Pharmacy Technician
Marcum's Pharmacy
Kingsport, TN
01.2020 - Current
- Specialized in medication synchronization for 1,100+ patients, including coordinating and preparing pill packaging
- Proficient in Outcomes, CPESN, RTM, and Equipp to support enhanced patient care and performance programs.
- Coordinate patient care by maintaining consistent and effective communication with physicians and medical staff.
- Deliver comprehensive customer service by managing phone inquiries, assisting patients in-store and at the drive-through, processing and filling prescriptions, and resolving insurance claim rejections.
- Experienced in operating RxSafe packaging machinery with training in PioneerRx system integration.
Certified Pharmacy Technician
Walgreens
Gate City, VA
01.2016 - Current
- Coordinate scanning and filling of more than 300 daily prescriptions in a high-volume retail pharmacy environment.
- Answer incoming phone calls and address questions from customers and healthcare providers.
- Set up and modify patient profiles in InterCom Plus to include current information such as medications and insurance details.
- Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintain drug inventory levels by ordering necessary medications and supplies.
Assistant Manager/Shift Leader
Walgreens
Kingsport , TN
08.2008 - 01.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed inventory control processes to restore back stock and maintain sales floor levels to meet customer needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Head Photo Specialist
Walgreens
Kingsport, TN
08.2006 - 08.2008
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
- Provided high level of assistance to customers regarding special photo projects.
- Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
Photo Technician
Walgreens
Kingsport, TN
12.2005 - 08.2006
- Accepted and completed in-person and online orders for photographs and photo merchandise.
- Provided high level of assistance to customers regarding special photo projects.
Cash Office Associate
Food City
Weber City, VA
06.2005 - 12.2005
- Prepared bank deposits for around eleven cash register systems
Cashier
Food City
Weber City, VA
08.2003 - 06.2005
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Counted cash in register drawer to balance register at beginning and end of shift.
Education
High School Diploma -
Gate City High School
Gate City, VA2005
Skills
- Team collaboration
- Customer Service & Communication
- Patient confidentiality
- Multitasking in High-Volume Settings
- Data entry & Patient Profile Management
- Medicare and Medicaid processing
- Insurance Claim Resolution
- PioneerRx & InterCom Plus Systems
- Drug inventory management
- Receiving incoming supplies
- Medication Synchronization & Packaging
- Outcomes, RTM, CPESN, Equipp
Timeline
Certified Pharmacy Technician
Marcum's Pharmacy
01.2020 - Current
Certified Pharmacy Technician
Walgreens
01.2016 - Current
Assistant Manager/Shift Leader
Walgreens
08.2008 - 01.2016
Head Photo Specialist
Walgreens
08.2006 - 08.2008
Photo Technician
Walgreens
12.2005 - 08.2006
Cash Office Associate
Food City
06.2005 - 12.2005
Cashier
Food City
08.2003 - 06.2005
High School Diploma -
Gate City High School