Crystal Wilson

Team Building/Moral Build/Developing All Team Members

• Develop Team on Engaging & Delivering Excellent Customer Service #1
• Identified needs of customers promptly and efficiently.
• Managed daily store operations and ensured compliance with company policies.
• Develop Food Safety & Safety Culture.
• Developed strategies to increase customer satisfaction and drive sales/unit growth. Decrease Shrink and Maintain at company targeted percentage for PTD/QTD/YTD/YOY
• Monitor Labor Projection & Forecast Schedule Writing Accuracy
• Monitored reports on payroll & sales metrics to ensure Labor Efficiency & Sale Projection being met.
• Coordinated recruitment processes to attract top talent for various positions.
• Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
• Merchandising Vendor Management
• Executed advertising plans and coordinated their implementation across various platforms.
• Developing and Ensuring Excellent Store Standards-Quality Product from Center of Store (core) to every Fresh Department (perimeter).
• Managed inventory Fresh Inventory- Center Store Inventory
• Conducted regular stock audits to ensure accuracy and organization. Implemented Company's Best Inventory Procedures and Practices to ensure Inventory Efficiency.
• Collaborated with team members to address inventory discrepancies efficiently.