Crystol Joseph
Plant City,FL
Summary
Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Results-driven Manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
10
10
years of professional experience
Work History
Branch Manager
The Adecco Group
12.2021 - 01.2024
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Supervisor of Distribution Operations
The Adecco Group
11.2019 - 12.2021
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
Retention Supervisor
Adecco Staffing
11.2017 - 08.2019
- Improved branch efficiency by streamlining processes and implementing new operational strategies
- Enhanced customer satisfaction through timely resolution of client queries and prompt assistance
- Managed daily branch operations, ensuring smooth functioning and adherence to company policies
- Coordinated with other departments for seamless execution of branch initiatives and projects
- Handled escalated customer issues, providing satisfactory resolutions while maintaining professionalism at all times.
Retention Specialist
Irestore
02.2014 - 11.2017
- Enhanced client retention rates by developing and implementing targeted business strategies
- Established strong relationships with key clients, resulting in increased revenue and business growth
- Conducted thorough market research to identify new opportunities for customer retention and expansion
- Streamlined internal processes for improved efficiency, leading to a higher level of customer satisfaction
- Provided ongoing training and development opportunities for team members, fostering professional growth and enhancing overall performance.
Education
Business Administration and Management -
Hillsborough Community College
Plant City, Florida06.2028
High School Diploma -
La Puente High School
La Puente, California06.2005
Skills
- Business Management Principles
- Financial Markets
- Microsoft Outlook
- Oracle PeopleSoft
- Sales Strategies
- Microsoft Excel
- ADP Workforce Now
- Microsoft Office
- Financial Forecasting
- Manage Contracts
- Manage Budgets
- Microsoft Windows
Timeline
Branch Manager
The Adecco Group
12.2021 - 01.2024
Supervisor of Distribution Operations
The Adecco Group
11.2019 - 12.2021
Retention Supervisor
Adecco Staffing
11.2017 - 08.2019
Retention Specialist
Irestore
02.2014 - 11.2017
Business Administration and Management -
Hillsborough Community College
High School Diploma -
La Puente High School