Curtis Cortez
Burleson
Summary
Summary Collaborative Store Director capable of effectively overseeing the day-to- day operations of the store and creating and maintaining a loyal customer base utilizing exceptional customer service acumen. Strongly focused and outgoing with over 20 years of hands-on experience in Grocery retail environments. Adept at handling multiple customer issues with accuracy and professionalism. Effective at setting sales targets. A professional and hardworking individual with the ability to manage and supervise A large number of employees.
Overview
24
24
years of professional experience
Work History
Store Director
Albertsons
Burleson
01.2023 - Current
- Maintained a high level of customer service standards across all departments in the store.
- Created incentive programs for employees to encourage higher levels of productivity.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
- Monitored daily operations and staff performance, providing coaching and guidance when necessary.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Increased store revenues by cultivating new customers, providing superior service, and applying pricing strategies and up-selling techniques.
Store Director
Fiesta Mart LLC
Arlington
06.2022 - 12.2022
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Met financial objectives by preparing annual budget and scheduling expenditures.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Maintained inventory, checking stock and keeping up with fluctuating supply and demand.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Worked on store displays and attended trade shows to identify new products and services.
Store Manager
Sprouts Farmer Market
Fort Worth
05.2019 - 06.2022
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Store Director
Brookshire Grocery Company
Joshua
06.2001 - 05.2019
- Coached, counseled, recruited, trained and disciplined employees and evaluated on-the-job performance.
- Increased store revenues by cultivating new customers, providing superior service and applying pricing strategies and up-selling techniques.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
Associate of Arts - Business Management
Hill College
Hillsboro, TX05.2006
Some College (No Degree) - Retail Management Certificate
Tyler Junior College
Tyler, TXSkills
- Retail Management
- Finance and Accounting
- Business Development
- People Management
- Delegation
- Staff Leadership
- Vendor Relationship Development
- Shift Scheduling
- Inventory Control
- Recruiting and Hiring
- Multitasking and Organization
- Team Development
- Cash Management
- Retail Merchandise Quality Standards
- Operations
- Friendly and Positive
- Culture Development
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Consistently maintained high customer satisfaction ratings.
- Developed and implemented new loss prevention methods which resulted in a 10% reduction in shrinkage rates.
Languages
- Fluent in English
- Fluent in Spanish.
Timeline
Store Director
Albertsons
01.2023 - Current
Store Director
Fiesta Mart LLC
06.2022 - 12.2022
Store Manager
Sprouts Farmer Market
05.2019 - 06.2022
Store Director
Brookshire Grocery Company
06.2001 - 05.2019
Associate of Arts - Business Management
Hill College
Some College (No Degree) - Retail Management Certificate
Tyler Junior College