Cydney Free

Store Manager

Cavender's Boot City

10.2013 - Current

Began employment at entry level position, promoted to assistant manager and within 7 years, promoted to store manager for 4 locations across Louisiana and Texas
Effectively demonstrate products, overcome objections and close sales
Met and exceed annual sales for multiple years average of 9%
Recognized for sales excellence and awarded top salesperson and "Million Dollar Club"
Collect customer feedback and was awarded for most survey's completed with an average customer satisfaction score of 91%
Oversee merchandising standards during new product launches
Liaison with supplier on a day-to-day bases to ensure stock is delivered on time and added to schedule
Manage receiver responsibilities such as recording received merchandise and tagging products which impacts the PO verification of any shortages or overages to credit vendor for any found discrepancies
Implement and maintain visual merchandising specific to Cavender's Boot City training materials
Recognized for success of team training
Infuse company values of trust, quality, teamwork and integrity into daily operations
Hire, train and develop employees for various positions throughout the store
Develop weekly schedules per payroll guidelines while accounting for employee and store needs
Exceeded company payroll guidelines each year
Supervised and trained team which included assistant managers, receivers, sales associates and cashiers
Create and administer semi-annual performance reviews to a team of 58 employees
Lead and execute bi-annual inventory overhauls for years
Interacted with customers, to ensure customer satisfaction.