Cydney Jestes
Sebring,FL
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Server
Outback Steakhouse
Sebring, FL
02.2023 - Current
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Informed customers of daily specials and signature menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
Server Assistant
Outback Steakhouse
Sebring
02.2023 - Current
- Collaborated with team members to achieve daily goals within specified time frame.
- Cleared dishes after courses for prompt table maintenance.
- Supported serving staff in delivering accurate and well-presented food orders.
Host
Outback Steakhouse
Sebring, FL
02.2023 - Current
- Greeted guests and gathered information to seat groups or place on waitlist.
- Processed payments from customers using a POS system.
- Greeted guests upon arrival and provided them with menus.
Take-Out Server
Outback Steakhouse
Sebring, FL
02.2023 - Current
- Assembled and served meals according to specific guest requirements.
- Prepared variety of foods according to exact instructions and recipe specifications
- Became a skilled multitasker while taking tables and bagging Togo orders all in a timely manner.
Crew Member
McDonald's
Sebring, FL
01.2021 - 02.2023
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Presented orders to guests within anticipated service times.
- Stocked shelves and cases with new or transferred items.
Education
High School Diploma -
Sebring High School
Sebring, FL05-2023
Associate of Arts -
South Florida State College
Sebring, FLSkills
- Daily specials memorization
- Table resetting
- Team member support
- Customer feedback management
- POS operation
- Exceptional customer service
- Complaint resolution
- Information security
- Adaptability and flexibility
- Multitasking and organization
- Money handling
- Product knowledge
Timeline
Server
Outback Steakhouse
02.2023 - Current
Server Assistant
Outback Steakhouse
02.2023 - Current
Host
Outback Steakhouse
02.2023 - Current
Take-Out Server
Outback Steakhouse
02.2023 - Current
Crew Member
McDonald's
01.2021 - 02.2023
High School Diploma -
Sebring High School
Associate of Arts -
South Florida State College