Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cylyne Coley

Columbus,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Amazon
12.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Claims Representative

Dynamics Expert LLC
06.2020 - 02.2022
  • Analyzed and addressed escalated claims to resolve issues quickly.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Researched and analyzed complex claims to determine next steps and possible outcomes.
  • Updated claims system to track claim status and provide relevant information to other department.

Customer Service Representative

Santander Consumer USA
06.2018 - 12.2020
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Columbus High School
Columbus, MS
05.2018

Skills

  • Data Collection
  • Complaint Resolution
  • Report Generation
  • Microsoft Excel
  • Insurance Claims Review
  • Claims Investigation
  • Conflict Resolution
  • Product Knowledge

Timeline

Customer Service Representative

Amazon
12.2020 - Current

Claims Representative

Dynamics Expert LLC
06.2020 - 02.2022

Customer Service Representative

Santander Consumer USA
06.2018 - 12.2020

High School Diploma -

Columbus High School

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Cylyne Coley