Cynthia Camacho

Schedule patient appointments for various exams. Provide patients with pre-examinations instructions. Contact physicians' offices to obtain and verify radiology exams. Maintain and update Epic with patient appointments, cancellations, and reschedules. Request patient's previous radiology exams from other facilities via the Powershare system, Life image program crossing images over to Synapse for Radiologist to view. Upload exams from disc via Life Image and attach to patient's chart. Upload images to disc via Pacscube for patients, other facilities, and medical records. Follow up on missed appointments with patients to reschedule and promote continuity of care.

Scheduled and rescheduled patients for Dr Morgan. Answered inbound phone calls from patients inquiring billing procedures, policies and statements. Obtained insurance authorizations and spoke with insurance representatives regarding CPT codes when needed. Collected over do patients and co-payments for the patients visit. Per Dr Morgan, looked up patients narcotic medication via OBN website.

• Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
• Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
• Facilitated timely check-in by greeting visitors and establishing purpose of visits.
• Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
• Collected patient payments and discussed out-of-pocket charges.
• Go over patient denials, resolution of claims.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Gathered demographic and insurance information to register patients for medical appointments.
• Provided counseling to help patients navigate financial assistance programs for uncovered bills.