CYNTHIA CHENET

Customer Service:

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5 Star service.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Meeting monthly sales goals and metrics.
• Walking the property to perform lock checks and showing units to customers.
• Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments
• Managing the invoice review and approval responsibilities within database.
• Processing invoices, manage reports and legal process of auctions.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Property Maintenance:

• Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.)
• Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
• Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors)

Customer service and property maintenance at a 500 plus storage facility. In addition to training new store managers.