Cynthia Dodge
New Bern,NC
Summary
Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.
Overview
21
21
years of professional experience
Work History
Night Auditor
Candlewood Suites Hotel
04.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Home Health Aide
Care for Everyone
Springfield, OH
07.2023 - 03.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Night Auditor
Candlewood Suites Hotel
New Bern, NC
11.2022 - 07.2023
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Home Health Aide
Care for Everyone
Springfield, OH
06.2020 - 11.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Front Desk Agent/Night Auditor
Courtyard by Marriott
Springfield, OH
10.2020 - 11.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Sales Coordinator
Concord Hospitality - Beaufort Hotel
Beaufort, NC
01.2019 - 02.2021
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Sales Coordinator
Concord Hospitality - Residence Inn Marriott
Columbus, OH
02.2020 - 04.2020
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Catering Manager
Far Hills Development
Riverside, OH
12.2015 - 10.2018
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
Sales Coordinator
Concord Hospitality - Courtyard by Marriott
Springfield, OH
04.2004 - 02.2016
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
Timeline
Night Auditor
Candlewood Suites Hotel
04.2024 - Current
Home Health Aide
Care for Everyone
07.2023 - 03.2024
Night Auditor
Candlewood Suites Hotel
11.2022 - 07.2023
Front Desk Agent/Night Auditor
Courtyard by Marriott
10.2020 - 11.2021
Home Health Aide
Care for Everyone
06.2020 - 11.2022
Sales Coordinator
Concord Hospitality - Residence Inn Marriott
02.2020 - 04.2020
Sales Coordinator
Concord Hospitality - Beaufort Hotel
01.2019 - 02.2021
Catering Manager
Far Hills Development
12.2015 - 10.2018
Sales Coordinator
Concord Hospitality - Courtyard by Marriott
04.2004 - 02.2016