Cynthia Griffin
Henderson,NV
Work Preference
Summary
Results-driven Vacation Specialist with expertise in itinerary development, destination research, and market knowledge. With a proven track record of enhancing guest satisfaction through effective communication and tailored service, driving guest loyalty, and repeat business.
Overview
7
7
years of professional experience
Work History
Travel Agent
Amazing Vacation Cruises
Henderson, NV
06.2022 - Current
- Assist clients in selecting cruise and land packages based on preferences and budget.
- Coordinate travel itineraries, including transportation and accommodations for clients.
- Research and recommend destinations, excursions, and activities for travelers according to their preferences.
- Manage bookings and reservations using industry-specific software systems efficiently.
- Provide expert advice on travel documentation and health regulations.
- Address client inquiries and resolve issues to ensure a positive travel experience.
- Suggest additional services, such as car rentals or activities, that would enhance client trips..
- Explain the benefits of purchasing travel insurance with clients.
- Cultivate strong, value-added relationships with clients daily by delivering a personalized, friendly, and exceptional experience.
Quality Assurance-Vacation Specialist
Holiday Inn Club Vacations
Las Vegas, NV
07.2023 - Current
- Assist guests with vacation planning and booking processes.
- Provide exceptional customer service to enhance guest satisfaction levels.
- Manage inquiries via phone, email, and in-person interactions efficiently.
- Resolve complaints and issues to maintain brand loyalty and trust.
- Educate guests on resort amenities and local attractions effectively.
- Prepare reports on bookings, cancellations and refunds as required by management.
- Actively promote loyalty programs to encourage repeat business from existing customers.
- Ensure compliance with all relevant regulations relating to travel services.
- Delivere top quality customer service, growing loyal client base.
- Ask open-ended questions to best understand client needs and determine best travel offerings.
Quality Assurance - Vacation Counselor
Sapphire Resort Group
Las Vegas, NV
08.2019 - 07.2023
- Provided information about resort amenities and local attractions.
- Managed guest inquiries through phone and email communications.
- Handled guest feedback to improve service quality and satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Maintained accurate records of all transactions in accordance with company policies.
- Helped customers understand the different types of vacation packages available.
- Analyzed customer feedback to improve service offerings and client satisfaction.
- Conducted destination research to offer clients insightful travel advice and recommendations.
Education
Associate of Arts - Hospitality
Mt. San Antonio College
Walnut, CA05-1997
Skills
- Reservations management
- Itinerary planning
- Destination research
- Market knowledge
- Problem solving
- Time management
- Client relationship building
- Effective communication
- Customer service excellence
Timeline
Quality Assurance-Vacation Specialist
Holiday Inn Club Vacations
07.2023 - Current
Travel Agent
Amazing Vacation Cruises
06.2022 - Current
Quality Assurance - Vacation Counselor
Sapphire Resort Group
08.2019 - 07.2023
Associate of Arts - Hospitality
Mt. San Antonio College