Cynthia Lewis
Houston,United States
Summary
Skilled Medical Office professional offering 10 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
24
24
years of professional experience
Work History
Medical Office Specialist
HCA Healtcare
Pearland, TX
04.2022 - Current
- Communicating with patients and providers
- Scheduling, canceling, and rescheduling patient appointments
- Reminding patients of upcoming appointments, and pre-visit planning
- Forwarding telephone calls appropriately and following up on return calls
- Checking-in patients and properly documenting registration by verifying and updating information in Patient Management
- Insurance verification and verification of patient demographics, routing appropriate patients to financial counselor for screening and qualification for Sliding Fee Discount or other programs
- Checking-out patients and properly documenting follow-up appointments
- Copying and faxing duties
- Collecting co-pays and cash from patients, getting authorization on credit cards.
Field Representative
Department of Commerce - Census Division
Denver, CO
11.2016 - Current
- Receive, process, and respond to routine written consumer complaints, in a timely manner, and handle telephone customer complaints and return calls within outlined timeframes
- Enter complaint information into the complaint database
- Evaluate complaints to determine which laws and regulations are applicable and use knowledge of consumer, community, and lending laws to resolve complaints
- Identify recurring issues and adverse trends in complaints and inquiries and notify CAG management of issues noted
- Interview respondents to collect survey or census data as required for current and ongoing surveys, one-time surveys and special census
- Responsible for communicating with respondents, supervisors and other persons
- Monitored the accuracy of the data collected
- Inquire about a variety of specific information including a person’s name, age, religious preference, address and state of residency
- Gather, record and encode information from a survey
- Get in touch with individuals to be interviewed in their own home or office by mail, phone, or in person
- Recognize and give an account of problems in obtaining data.
Eligibility Specialist
SNI Staffing
Houston, TX
05.2021 - 03.2022
- Experience working with the public on financial compliance, banking, or financial industry related areas
- Experience working in a customer service environment for customer complaints
- Analyze problems to identify significant factors, gather pertinent data, and recognize solutions
- Plan and organize work
- Communicate effectively orally and in writing
- Provide administrative or technical support to the organization
- Work with individuals to accomplish work assignments
- Communicate with individuals inside and outside the organization to exchange information
- Gather documents, determine eligibility, Handle questions, issues and provide detailed information on requirements, processes, and policies
- Collect information and qualify candidates for programs or services
- Ensure that applications are completed correctly and that the required supporting materials have been provided
- Enter update and review data and records
- Provide guidance and recommendations to applicants and prospective candidates.
Staff Coordinator
Healthforce Medical Staffing
Corpus Christi, TX
05.2013 - 06.2014
- Receive, process, and respond to routine written consumer complaints, in a timely manner, and handle telephone customer complaints and return calls within outlined timeframes
- Enter complaint information into the complaint database
- Evaluate complaints to determine which laws and regulations are applicable and use knowledge of consumer, community, and lending laws to resolve complaints
- Identify recurring issues and adverse trends in complaints and inquiries and notify CAG management of issues noted
- Sorted job applications, vetted candidates and recommended individuals for key positions
- Administered applicant tracking system (ATS) database to input, update and maintain candidate details
- Assisted in the new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
Child Support II
State of Texas-Office Of The Attorney General
Austin, TX
07.1999 - 11.2012
- Assisted prosecuting attorney with collection of necessary data in preparation for cases
- Reviewed applications for service and effectively interviewed custodial and non-custodial parents
- Prepared forms and reports indicating current case statuses and schedules
- Analyze problems to identify significant factors, gather pertinent data, and recognize solutions
- Plan and organize work
- Communicate effectively orally and in writing
- Provide administrative or technical support to the organization
- Work with individuals to accomplish work assignments
- Communicate with individuals inside and outside the organization to exchange information
- Receive, process, and respond to routine written consumer complaints, in a timely manner, and handle telephone customer complaints and return calls within outlined timeframes
- Enter complaint information into the complaint database
- Evaluate complaints to determine which laws and regulations are applicable and use knowledge of consumer, community, and lending laws to resolve complaints
- Identify recurring issues and adverse trends in complaints and inquiries and notify management of issues noted.
Education
Associate's degree - Management Development Production and Logistics
Delmar College
08.2014
Skills
- Workload Management
- Insurance Verification
- Patient Flow
- Attention to Detail
- Phone and Email Etiquette
- Problem-Solving
- Appointment Scheduling
- Schedule Management
- Knowledge of HIPAA Regulations
- Positive Attitude
- Flexible Schedule
References
James Scott, 832-443-7898, james.c.scott@exxonmobil.com Sande Bilton, 361-571-1291, biltonphoto@suddenlink.net Thelma Brown, 361-655-1563, browntlee@sbcglobal.net
Accomplishments
- Dean list 2008
- Alpha Beta Gamma
Timeline
Medical Office Specialist
HCA Healtcare
04.2022 - Current
Eligibility Specialist
SNI Staffing
05.2021 - 03.2022
Field Representative
Department of Commerce - Census Division
11.2016 - Current
Staff Coordinator
Healthforce Medical Staffing
05.2013 - 06.2014
Child Support II
State of Texas-Office Of The Attorney General
07.1999 - 11.2012
Associate's degree - Management Development Production and Logistics
Delmar College