Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Zamora

Harvey,IL

Summary

Driven operational professional with extensive experience in coordinating dispatch, warehouse, and loading operations to enhance efficiency and customer satisfaction. Proven track record in optimizing logistic processes, implementing safety protocols and leveraging advanced scheduling systems to improve on-time deliveries. Skilled in cross functional team collaboration, performance management and real-time problem solving to achieve operational excellence. Adept to using data analysis to drive continuous improvement and maintain strong relationships.

Overview

9
9
years of professional experience

Work History

Loading Manager

Ferguson Enterprises LLC
Addison, IL
11.2022 - Current
  • Supervised and coordinated the activities of the loading team to ensure timely and accurate shipments.
  • Collaborated with the dispatch and warehouse team to streamline loading operations for optimal efficiency.
  • Implemented safety protocols, training programs, resulting in a reduction in workplace incidents.
  • Addressed issues related to loading, such as space constraints or damage costs.
  • Supervising and training loading associates, developing CSR, and team lead.
  • Supervised the loading and unloading of goods to ensure accuracy, safety, and efficiency.
  • Communicated issues with warehouse staff, sales team, dispatch, and drivers.
  • Collaborated with the dispatch team and warehouse team to enhance customer service.
  • Resolved loading and transportation issues promptly to maintain high levels of satisfaction.

Dispatch Manager

Ferguson Enterprises LLC
ADDISON, IL
01.2021 - 11.2022
  • Coordinated with other departments to ensure timely delivery of goods and services.
  • Collaborated with warehouse and loading managers to align dispatch operations with overall supply chain strategies.
  • Implemented advanced scheduling systems, resulting in improvement in on-time deliveries.
  • Monitored real-time logistic data, such as dispatch track, to resolve delivery issues.
  • Developed and maintained strong relationships with fleet repair vendors, such as Amerit Fleet and Windy City, to track and schedule preventive maintenance service and repair for trucks and heavy equipment to minimize downtime and maintain safety standards.
  • Trained and mentored dispatch staff, improving team performance and customer service satisfaction.
  • Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
  • Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
  • Managing and motivating a team of warehouse associates, dispatchers, and drivers.
  • Facilitated regular team meetings to discuss performance, challenges, and opportunities for improvement.
  • Implemented a GPS tracking system to monitor vehicle locations and improve route planning.

Dispatch Shift Supervisor

Ferguson Enterprises LLC
ADDISON, IL
01.2019 - 12.2020
  • Developed initiatives for improving customer satisfaction ratings related to dispatch services.
  • Maintained accurate records of dispatched vehicles, drivers, routes.
  • Investigated customer inquiries regarding delivery status or delays.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Ensured that daily dispatch operations ran smoothly and efficiently.
  • Supervised the training of new hires in dispatching protocols and processes.
  • Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
  • Responded quickly to emergency situations involving dispatched vehicles or personnel.
  • Tracked and reported on dispatcher performance metrics.
  • Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
  • Coordinated with other departments to ensure smooth inter-departmental communication.
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Planned routes.
  • Monitored changes in delivery schedule and communicated changes to customers.

Loading Supervisor

Ferguson Enterprises LLC
ADDISON, IL
10.2017 - 01.2019
  • Ensured that all loaders followed established safety protocols while operating machinery.
  • Provided feedback to management regarding areas needing improvement in order to increase operational efficiency.
  • Monitored staff performance to ensure compliance with company policies and procedures.
  • Supervised the loading and unloading of goods to ensure accuracy, safety, and efficiency.
  • Investigated any discrepancies reported by customers regarding their orders during shipment.
  • Developed strategies for efficient use of resources such as manpower, equipment, supplies, in order to maximize productivity.
  • Resolved conflicts between team members by utilizing effective communication techniques and problem-solving skills.
  • Collaborated with other departments within the organization on projects related to logistics optimization.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.

Union Warehouse Associate

Ferguson Enterprises LLC
ADDISON, IL
08.2015 - 10.2017
  • Operated manual or electric pallet jack to move skids around the facility as required.
  • Inspected containers for any damages or discrepancies prior to loading them onto trucks or trailers.
  • Assisted warehouse staff when necessary in order to meet customer demands.
  • Followed safety protocols while operating machinery such as forklifts or pallet jacks.
  • Ensured orders were accurate before dispatch by verifying item numbers, quantities and addresses.
  • Unloaded and loaded freight from delivery trucks with the use of a forklift, pallet jacks and other material handling equipment.
  • Communicated regularly with supervisors about all relevant issues concerning the loading dock area.
  • Reported any damages or discrepancies found during inspection process to appropriate personnel immediately.

Education

Some College (No Degree) - General Studies

Northwestern Business College
Bridgeview, IL

Apprenticeship - Carpentry

Mid America Carpenters Regional Council
Elk Grove Village, IL

Skills

  • Safety Procedures
  • Decision-Making
  • Mentoring and training
  • Problem-solving aptitude
  • Organizational Skills
  • Logistics Oversight
  • Teamwork and Collaboration
  • Analytical Thinking
  • Effective Communication
  • Team Management
  • Time Management
  • Logistics Planning
  • Load Planning
  • Transportation Coordination
  • Hazardous Materials Handling

Timeline

Loading Manager

Ferguson Enterprises LLC
11.2022 - Current

Dispatch Manager

Ferguson Enterprises LLC
01.2021 - 11.2022

Dispatch Shift Supervisor

Ferguson Enterprises LLC
01.2019 - 12.2020

Loading Supervisor

Ferguson Enterprises LLC
10.2017 - 01.2019

Union Warehouse Associate

Ferguson Enterprises LLC
08.2015 - 10.2017

Some College (No Degree) - General Studies

Northwestern Business College

Apprenticeship - Carpentry

Mid America Carpenters Regional Council

Similar Profiles

CREATE PROFILE
Cynthia Zamora