Dachely Hernandez Tejedor
Hialeah,FL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Goodwill Industries of Southwest Florida Inc.
Hialeah, FL
11.2022 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Maintained inventory by checking merchandise to determine levels.
Supervisor
Goodwill Industries of Southwest Florida Inc.
Hialeah, FL
09.2020 - 11.2022
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
- Responded to customer questions regarding products, prices and availability.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Retail Associate
Goodwill Industries of Southwest Florida Inc.
Hialeah, FL
03.2020 - 09.2020
Retail Sales Associate Cashier
Win Dixie
Hialeah, FL
01.2020 - 03.2020
Retail Sales Associate Cashier
Goodwill Industries of Southwest Florida Inc.
Hialeah , FL
05.2015 - 12.2019
Retail Sales Associate Cashier
Tequesitos Store Westland Mall
Hialeah, FL
10.2014 - 03.2015
Education
RBT -
Training Center
4355 W 16th Ave, Suite 211, Hialeah, Fl 3301201-2018
Associate of Applied Science -
Technician School Andres Lujan
Havana, Cuba 01-1996
High School Diploma -
High School Antonio Guiteras
Havana, Cuba 07-1993
Some College (No Degree) - Billing And Coding
Florida National University
Hialeah, FLSkills
- Customer Relations
- Operations Oversight
- Loss Prevention
- Department Oversight
- Store Organization
- Records Management
Timeline
Assistant Store Manager
Goodwill Industries of Southwest Florida Inc.
11.2022 - Current
Supervisor
Goodwill Industries of Southwest Florida Inc.
09.2020 - 11.2022
Retail Associate
Goodwill Industries of Southwest Florida Inc.
03.2020 - 09.2020
Retail Sales Associate Cashier
Win Dixie
01.2020 - 03.2020
Retail Sales Associate Cashier
Goodwill Industries of Southwest Florida Inc.
05.2015 - 12.2019
Retail Sales Associate Cashier
Tequesitos Store Westland Mall
10.2014 - 03.2015
RBT -
Training Center
Associate of Applied Science -
Technician School Andres Lujan
High School Diploma -
High School Antonio Guiteras
Some College (No Degree) - Billing And Coding
Florida National University
Similar Profiles
Amaury BendoyroAmaury Bendoyro
Mechanical- HVAC at Goodwill Industries of Southwest Florida Inc.Mechanical- HVAC at Goodwill Industries of Southwest Florida Inc.
Yaremys Gutierrez PerezYaremys Gutierrez Perez
Supervisor at Goodwill Industries of Southwest Florida Inc.Supervisor at Goodwill Industries of Southwest Florida Inc.
Eberson DenisEberson Denis
Technical Support at Goodwill Industries of Southwest Florida Inc.Technical Support at Goodwill Industries of Southwest Florida Inc.